We are seeking a results-driven Director of Operations (Retail/Consumer, U.S. Region based in OH or PA) to lead our multi-site network, ensuring best-in-class safety, service, operational performance, financial results, and customer experience. A strong background in grocery distribution is essential for success in this role.
Responsibilities
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Interact regularly and communicate proactively both internally and externally, to resolve process and operations issues promptly, optimize results, and create successful collaborative environment.
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Provides a single point of contact for customer communications and becomes the coordinator for all information in terms of activity and act as our organization’s representative.
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Understand and Identify escalation points within customer resolution.
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Provide cross-functional team leadership in achieving KPI’s related to Safety, Quality, On-Time Delivery and Cost.
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Responsible for weekly, monthly, and quarterly reports and presentations on activities, cost and issues.
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Participates in development of capital spending budgets for operations facilities and equipment, and ensure projects are completed in accordance with the budget.
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Review, analyze and prepare reports, records and directives, and confers with managers/supervisors to obtain data required for planning activities.
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Supports operations utilizing Warehouse Management System (WMS)/PackManager System and related operating/information systems to improve productivity, streamline distribution processes, and achieve operating performance objectives.
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Develop and lead management staff by active coaching and training while cultivating a collaborative team culture, creative problem solving, and results driven operations.
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Participate in recruiting, retaining, and developing, top talent for Senior Leadership Team.
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Oversee and maintain procedures for ensuring managers and supervisors have appropriate practices and controls in place to ensure a safe and secure workplace for employees in conjunction with the safety and human resources departments.
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Work with the team to establish manufacturing standards for cost control and waste reduction, oversee the design, development, communication and implement manufacturing best practices.
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Demonstrate foresight and vision in identifying opportunities for expansion and improvement of Operations.
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Develop plans that provide for adequate, cost-effective capacity to support company growth and customer volume.
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Develops short-term and long-term functional operating plans (goals, objectives, action plans, and budgets).
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Implementing improved processes and management methods to generate higher ROI and workflow optimization.
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Manage process changes, enhancements and modifications to facilitate implementation of new or improved business practices.
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Communicate to department heads of such changes and modifications using appropriate communication tools.
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Participate in strategic planning and business plan development.
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Ensure that environmental programs are in place and managed effectively through practices and controls.
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Develop and execute strategic plans for each operation for continuous improvement and lean initiatives.
Education / Experience
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Bachelor’s degree in logistics, or related field.
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Proven senior operations leadership experience within retail, consumer, distribution, or similar environments.
Core Competencies
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Excellent communication and interpersonal skills –
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Thorough knowledge of company equipment
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Excellent organizational and analytical skills, proactive problem solving.
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Ability to manage confidential information.
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Excellent time management and organization skills,
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Service oriented with strong customer interaction skills and commitment.
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Excellent computer skills in M.S. software applications
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Strong analytical skills with the emphasis on financial reports
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Exceptional planning skills
