Job Description & Responsibilities
Must reside in Maryland or Virginia.
Schedule & Inbound Management: Answer incoming phone calls and emails from corporate clients to schedule daily inbound pallet deliveries across multiple facility locations, accurately recording delivery dates and pallet counts.
System & Data Entry: Input all scheduled delivery data, client details, and daily operational logs into our facility management software to maintain up-to-date daily location schedules.
Customer Support & Issue Resolution: Act as the primary point of contact for clients, fielding inquiries, investigating and resolving any receiving or scheduling issues, and escalating major operational matters directly to management.
Cross-Location Communication: Coordinate and oversee day-to-day administrative communications across multiple warehouse and drop-off facility locations to ensure seamless operations.
Internal Reporting: Provide regular updates, status reports, and communication summaries to management regarding daily facility volumes and customer issues.
Pay: $19.00 - $22.00 per hour
Benefits:
Work Location: Remote
