Required Application Materials
A single PDF or Word document containing a resume, letter of interest, and a list of the names and contact information for three (3) professional references is required to apply.
Important Instructions:
When prompted to upload your “resume”, upload your combined documents as one file.
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Please do not upload documents to “Cover Letter” or “References”.
If the required application materials were not uploaded at the “resume” prompt, please withdraw your application, and re-apply to upload your combined documents as one file.
Job Summary
The Network Technician position will provide support in resolving network issues for both wired and wireless including troubleshoot and diagnose issues with the goal of continuous improvement of service delivery. This position will be responsible for maintenance and configuration of essential network technologies in local and wide area networking, voice, and wireless with support from Network Administrators.
Key Responsibilities
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Professionally manage technical discussions with customers and IT staff and provide technology strategies/solutions based on industry best practices.
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Create and maintain documentation as it relates to network mapping and service records.
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Capture and analyze packet level data utilizing industry standard tools (i.e. Wireshark).
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Configure VoIP phones for deployment or changes to support customers.
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Create and assign phone numbers as necessary.
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Utilize network monitoring and alerting tools such as SolarWinds, AKips, PRTG, and Netflow.
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Basic configuration of VoIP, core/access switches, routers, firewall and other relevant network infrastructure under guidance of Network Administrators.
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Be able to work nights and weekends as needed for job duties.
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Resolve errors and alarms and provide timely escalation.
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Support Help Desk and other IT staff.
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Other duties as assigned.
Required Education/Experience
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High school diploma or equivalent.
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Associate’s degree in related field preferred.
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One (1) year of experience in an enterprise IT environment.
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A combination of education and work experience may be considered.
Preferred Education/Experience
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Network+ or other industry standard certifications
Accompanying Knowledge, Skills, Abilities and Competencies
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Understanding of TCP/IP including layer 2/3, VLANs, Spanning-Tree Protocol, and basic routing.
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Understanding of network cabling and standards including Category 5/6 and fiber optic types.
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Teamwork and interpersonal skills.
About The University of Texas at Tyler and UT Tyler Health Science Center
The University of Texas at Tyler is part of the prestigious University of Texas System that includes 14 institutions located throughout the state. Founded in 1971, UT Tyler today enrolls 10,000 students and consists of six colleges.
Designated an R2 research institution by the Carnegie Classification of Institutions of Higher Education, UT Tyler supports our surrounding region through innovation intended to uplift communities, spearhead sustainability initiatives, preserve ecosystems and support entrepreneurship. UT Tyler has the highest Carnegie classification in East Texas.
Providing exceptional patient care, comprehensive education and innovative research, The University of Texas at Tyler Health Science Center and UT Health East Texas combine to serve as the university medical center for Northeast Texas and beyond.
For more information, please visit https://www.uttyler.edu/about.
Why work for UT Tyler? Find out more: Why Work for UT Tyler?
Additional Information
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. This position has the option to elect the Optional Retirement Program (ORP) instead of TRS, subject to the position being 40 hours per week and at least 135 days in length.
This position is security-sensitive and subject to Texas Education Code Section 51.215, which authorizes the employer to obtain criminal history record information. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
For more information regarding benefits offered by UT Tyler, please visit https://www.uttyler.edu/offices/human-resources/employees/benefits.
Clinical Position Requirements
Clinical positions require pre-screening through our Occupational Health department, including a drug test. Employees are required to obtain annual influenza vaccines.
EEO Statement
The University of Texas at Tyler is an Equal Employment Opportunity Employer.
