Business Description
We are a dental business that uses state-of-the-art technology and techniques in modern digital dentistry to deliver life-changing treatment in one location, from start to finish. Our practice requires a team approach, and each member plays a major role in providing the highest-quality care to our patients. We offer "needs-based" treatment and uphold the highest ethical standards when prescribing treatment plans.
Our practice runs on a proven system of digital dentistry and superb customer service, offers clear structure and goals, and since we do not accept insurance, our team is freed from claims and billing hassles to focus on patients, making this a career opportunity with real room to grow for an organized communicator who can advocate for patients.
Position Description
Looking for a very outgoing, highly organized administrative assistant. The role includes a mixture of clerical tasks and patient interaction. We consider our practice to be a concierge and boutique style environment. Ideal candidates are expected to effectively connect with patients both in-person and over the phone, making them feel special from the moment they enter the practice. Attention to detail is critical for ensuring that tasks are completed on-time and efficiently. Strong computer skills and the ability to learn new systems quickly are essential.
We're looking for someone with a high level of motivation, a strong sense of organization, and the ability to navigate challenging situations calmly, resolve issues, and deliver difficult messages with professionalism. This is a growth-oriented role: the right person will have real opportunities to take on more responsibility and earnings over time.
Responsibilities
- Scheduling and Calendar Management — arrange and coordinate meetings, appointments, and events to ensure efficient use of time
- Document Preparation and Filing — create, edit, and organize documents, reports, and correspondence using Google Docs and Sheets; maintain both electronic and physical filing systems
- Customer Service and Reception — greet visitors, answer inquiries, and provide support to patients, vendors, or employees
- Phone and Email Communication — handle incoming calls, manage Gmail correspondence, route messages, and ensure timely follow-ups
- Issue Resolution — navigate challenging situations professionally, resolve conflicts, and deliver messages tactfully
- Data Entry and Record Keeping — input and update information accurately in databases and spreadsheets
- Office Coordination — order supplies, maintain office equipment, and coordinate with vendors or service providers as needed
- Support for Teams and Departments — assist with interdepartmental communication, project support, and other administrative tasks
- Technology Support — Learn systems in the office and be able to resolve issues as necessasry
- Training — Learn systems and have the ability to show others how to use them
Benefits
- Medical
- Dental
- 401k
- PTO
- Opportunities for growth and advancement
Requirements
- High energy and high motivation
- Excellent organizational skills
- Strong computer skills (Google Docs, Sheets, Gmail)
- Ability to learn quickly
- Experience organizing schedules
- Strong phone and communication skills
- Ability to navigate challenging situations and resolve issues
- Customer service experience
- Multitasking ability
Preferred
- Conversational Spanish
- Human Resources experience
- Open to travel
- High School Degree or equivalent
Job Type: Full-time
Pay: $28.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Experience:
- Customer service: 1 year (Required)
- Computer skills: 1 year (Required)
Language:
Ability to Relocate:
- Aliso Viejo, CA 92656: Relocate before starting work (Required)
Work Location: In person
