About Us:
Stratus Building Solutions is an industry-leading, award-winning commercial cleaning franchise company. We operate on a unique 3-tier franchise model where our regional Master Franchise office serves as a sales and support center for independent Unit Franchise Owners who provide top-tier green commercial cleaning services. We are looking for a highly organized, personable, and driven professional to be the administrative and financial backbone of our office while driving the recruitment and success of our Unit Franchisees.
Job Summary:
The Franchise Administrator & Sales Coordinator is a dynamic, hybrid role. You will be responsible for guiding prospective business owners through a careful, consultative franchise sales process and ensuring their successful onboarding. Additionally, you will manage the daily administrative and financial operations of the Master Franchise office, focusing heavily on Accounts Receivable (A/R), Accounts Payable (A/P), and managing the monthly billing and payouts for our Unit Franchisees.
Key Responsibilities:
Unit Franchise Sales & Recruitment
- Act as the primary point of contact for prospective Unit Franchisees, managing advertising, fielding inquiries, and scheduling appointments.
- Execute the formal Stratus "3-Meeting Process" (Information, Q&A, and Signing) to educate candidates on the franchise opportunity.
- Present Unit Franchise plans (e.g., SBS-6 to SBS-120), explain the value proposition, and assist prospects in selecting the right package and financing options.
- Ensure strict legal compliance with all franchise laws, including the proper issuance of the Franchise Disclosure Document (FDD), securing signed receipts, and enforcing the mandatory 14-day cooling-off period before accepting funds or signatures.
Unit Franchise Onboarding
- Guide new Unit Franchisees through business setup requirements, including obtaining an LLC, EIN, and business bank account.
- Input new franchise details into our proprietary CRM (OPUS and Hubspot) and QuickBooks Online within 24 hours of signing.
- Schedule mandatory initial training via the Stratus Learning Management System (LMS).
- Order, prepare, and distribute Stratus Starter Kits, equipment, and proprietary green chemicals.
Financial & Administrative Operations
- Monthly Statements: Generate mid-month statements via OPUS by the 15th of the month, manage deductions (e.g., 10% Admin Fee, 5% Royalty Fee, insurance), and process final ACH payouts to Unit Franchisees on the last day of the month.
- Obligation Tracking: Track and update "Legal vs. Moral" business owed in OPUS, ensuring proper documentation (e.g., "Non-Acceptance of Customer Contract" forms) is filed when a franchisee declines an account
- General Office Management: Answer phones, greet guests, maintain office supplies and equipment, and handle general HR paperwork.
Qualifications & Requirements:
- Prior experience in office administration, bookkeeping, or accounting (Accounts Receivable/Payable experience is highly prioritized).
- Experience with QuickBooks Online is strongly preferred.
- Previous consultative sales, recruitment, or franchising experience is a major plus.
- Highly organized and detail-oriented, with the ability to strictly follow legal compliance procedures and paperwork workflows.
- Strong interpersonal and communication skills; capable of conducting professional presentations and building trust with diverse candidates.
- Ability to handle difficult conversations, such as collection calls, with professionalism and firmness.
- Must be a self-starter who thrives in a multi-tasking environment.
Benefits:
- Paid Time Off (PTO)
- Paid company holidays
- Performance-based bonus opportunities
- Unit Franchise sales commission/bonus opportunities
- Unit Franchise collections incentive opportunities
- Mileage reimbursement for approved business travel
- Company-provided technology/equipment as required for the position
- Professional development and advancement opportunities
- Employee discount/program benefits, if applicable
Bonus Structure:
- Incentive compensation tied to successful Unit Franchise sales and onboarding
- Additional incentive opportunities tied to Unit Franchise account collections and administrative performance
- Performance bonuses may be awarded based on individual and company performance
Pay: From $20.00 per hour
Work Location: In person
