Description:
Take the wheel at one of the fastest-growing automotive dealerships in the Midwest! LPK Jeep of Defiance is expanding, and we are seeking an experienced, growth-minded Service Manager to lead our high-potential service operations.
We’ve set the stage for your success with top-tier infrastructure, aggressive marketing support, and an experienced leadership network behind you. If you’re ready to drive performance, lead a skilled service team, and elevate customer satisfaction, this is your opportunity.
Why Join LPK Jeep of Defiance?
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State-of-the-Art Facility: 18 fully equipped bays, heavy-duty lifts, specialized EV servicing equipment, and freshly awarded Stellantis BusinessLink certification.
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Unmatched Ownership Support: Driven by aggressive advertising budgets and committed leadership dedicated to driving foot traffic and service volume to your drive.
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Multi-Store Network: As part of the Mahalak Auto Group (6 locations across OH, MI, and FL), you’ll enjoy seamless cross-store support for parts sourcing, warranty claim processing, and shared best practices.
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Expert Mentorship: Direct backing and guidance from a Fixed Operations Director with over 30 years of proven industry experience.
What We Offer
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Highly competitive executive compensation plan (Base Salary + Performance Bonuses)
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Comprehensive benefits package (Medical, Dental, Vision)
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Degrees at Work – free graduate and undergraduate classes available online through Strayer university
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401(k) retirement plan with company match
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Paid time off and holiday pay
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Ongoing OEM training and clear career advancement pathways within a multi-state auto group
Ready to Lead a Winning Team?
Apply today or submit your resume directly to take advantage of this rare dealership leadership opportunity in Defiance, OH.
Requirements:
Key Responsibilities
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Oversee day-to-day operations of the 18-bay service department, ensuring maximum efficiency, workflow management, and shop productivity.
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Lead, mentor, and recruit service advisors, technicians, and support staff to foster a high-performance, customer-centric culture.
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Manage department profitability, track key performance indicators (KPIs), and maintain strict inventory and warranty administration standards.
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Champion Stellantis and BusinessLink OEM standards, maintaining elite Customer Satisfaction Index (CSI) scores.
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Ensure shop compliance with safety, environmental, and operational regulations.
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Must be a person of the highest levels of personal and business honesty and integrity.
Qualifications
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Experience: Proven track record as an Automotive Service Manager, Assistant Service Manager, or Lead Service Advisor at a high-volume dealership (dealership/OEM experience preferred).
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Leadership: Strong team-building skills with a focus on coaching tech efficiency and advisor closing ratios.
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Technical & Operational Knowledge: Familiarity with heavy-duty commercial service, EV vehicle maintenance, and warranty processes.
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Drive: Analytical mindset focused on CSI, gross profit goals, and customer retention.
