Housing Services Navigator
UWCCR Company Information
Established in 1923, United Way California Capital Region has steadfastly supported the
Sacramento community, fostering transformative change for nearly a century. Serving the
counties of Amador, El Dorado, Placer, Sacramento, and Yolo, our mission is to end poverty
in the capital region. Our strategy is threefold: helping kids excel in school, investing in
children and families, and strengthening local schools. We believe in beginning at Square
One: Helping every family succeed so their community can too.
Our approach to the services we provide is holistic and grounded in a public health model,
starting at birth, providing children with monthly books up to age 5, and helping foster
youth with savings accounts as they transition to adulthood. Recognizing that children's
needs extend beyond the classroom, we address immediate basic needs as well like
hunger and housing. This is why we provide housing supportive services, including
housing navigation and sustainability, under the CalAIM program, further alleviating family
economic pressures. We proudly pioneered the first guaranteed income program in
Sacramento and oversee the largest free tax preparation initiative across our counties.
Moreover, our involvement spans various school districts, offering case management for
K-8 foster youth and spearheading the Community Schools initiative in West Sacramento,
catering to 7,000 children.
Recently, United Way California Capital Region received prestigious recognitions: The
2023 Sacramento Black Chamber of Commerce Non-Profit of the Year, the 2023
Sacramento Metropolitan Chamber of Commerce Centennial Business Hall of Fame
Award, and our CEO was named one of the 2024 Most Admired CEOs by the Sacramento
Business Journal. These honors reflect our ongoing efforts and commitment to the
community, underscoring our role in fostering a healthier, more prosperous region. At
United Way’s core is the philosophy that families possess the blueprint for their prosperity.
We stand alongside them offering resources to help them realize their potential. This
inclusive approach, spanning from our staff to our initiatives, epitomizes our commitment
to ensure every family, and thereby every community, thrives.
Anti-racism, Diversity, and Inclusion.
UWCCR recognizes and affirms that all people are created equal and are entitled to all
rights afforded by the Constitution of the United States. Our Human Resources and
Executive Team are committed to promoting Anti-Racism, Diversity, and Inclusion efforts
to address racial inequities and disparities. We live these values by improving equity,
diversity, and inclusion in recruitment, selection, and employment practices. We aspire to
recruit, employ, retain, and promote talented individuals representing the full spectrum of
our community, and welcome all candidates, including candidates of any race, religion,
national origin, gender, gender identity or expression, sexual orientation, and age, and
candidates with disabilities.
FLSA Status: Non-exempt
Prepared Date: 7/20/2026
Hiring Manager Job Title: Director of Housing Services
Classification: Navigator
Salary Level Code: 125
Employment Status: Full-time
Job Summary
Reporting to the Housing Services Manager, the Housing Services Navigator provides a
variety of services to assist households to find and secure housing. The Housing
Services Navigator will work with households in the homelessness prevention program to
provide flexible financial assistance, case management, and wraparound supportive
services to help households who are at high risk of homelessness to remain stably housed
and out of the homeless system.
Classification Specification
Under direct supervision, Navigators contribute to the stated goals of UWCCR by
providing functional and/or operational services within the affiliated department or
program. They provide specialized support by utilizing general knowledge, skills, and
abilities of the department’s particular field to complete various assignments of
moderate difficulty. Navigators may have contact with external partners to provide and
gather information. They perform tasks with moderate complexity with the direction of
departmental leadership.
Responsibilities
Housing Services Navigation – 75%
- Conducts tenant screenings and housing assessments that identify the
Member’s preferences and barriers related to a successful tenancy. The
assessment may include collecting information on the Member’s housing needs
and on potential housing transition barriers, as well as identification of housing
retention barriers.
- Searches for housing and presents options to prospective candidates of
CalAim Services.
- Assists in securing housing, including the completion of housing applications
and documentation (e.g., Social Security card, birth certificate, prior rental
history).
- Assists with benefits advocacy, including assistance with obtaining identification
and documentation for Supplemental Security Income eligibility and supporting
the SSI application process. Such service can be subcontracted out to retain
needed specialized skill set.
- Identifies and secures available resources to assist with subsidizing rent (such as
U.S. Department of Housing and Urban Development’s Housing Choice Voucher
Program (Section 8) or state and local assistance programs) and matching
available rental subsidy resources to Members.
- Identifies and secures resources to cover expenses, such as security deposit,
moving costs, adaptive aids, environmental modifications, moving costs, and
other one-time expenses.
- Assists with requests for reasonable accommodation, if necessary.
- Educates, informs, and engages with landlords.
- Ensures that the living environment is safe and ready for move-in.
- Communicates and advocates on behalf of the Member with landlords.
- Assists with arranging for and supporting the details of the move.
- Develops relationships with local community-based organizations to find
services for unsheltered participants.
- Gathers and enters data in various database systems for reports. Including
the Sacramento County H.M.I.S. database, internal MS Excel spreadsheets, and
other systems as prescribed by department directors.
- Works with clients to build housing plans that are based on S.M.A.R.T.
(Specific, Measurable, Achievable, Realistic, and Timely) goals
- Ensure completion of interactions and appropriate documentation of as
required by the CalAIM contract.
- Ensure that at least 80% of Caseload is billable per month
- Coordinate with the submitting of documentation, confirming briefings, and
communication between households and Housing Navigators for Housing
Choice Voucher.
- Assist Property Managers with preparing and submitting documentation for
deposit funds.
- Facilitate positive relationships and open communication between participants
and their housing providers.
- Meet weekly with the Housing Services team to obtain participant updates
for reporting and to provide support.
- Ensure all participants are enrolled in various systems and databases and
that information is updated regularly.
- Complete various trainings to ensure program efficiency and delivery.
- Encourage, support, and assist Housing staff with issues that arise
regarding participants and caseload.
Departmental Assistance – 20%
- Attend staff meetings, monthly partner meetings as requested, and
case conferencing.
- Effectively manage and build working relationships with others, including
external partners and various UWCCR staff of all levels.
- Assist management in compiling data, completing reports, and gathering
supporting documents needed for the program.
- Ensure documentation from staff is completed at the beginning of each month.
- Work in collaboration with Director, biller, accounting staff and all coordinators
to create policies and procedures.
- Confirm that Housing Navigators have been trained in tenant rights and
responsibilities, fair housing and all mandated training provided by the
agency.
Additional Duties – 5%
- Assist with miscellaneous projects and requests on an as needed basis.
Preferred Education and Experience
- Associate’s degree in a related field; or equivalent in experience.
Docusign Envelope ID: EA9C8D73-CE51-8CE6-82DF-D6940E69C50B
- 1+ years of relevant professional experience and related functions
Required Knowledge and Skills
- Ability to quickly evaluate and prioritize in a high-volume environment and
juggle multiple priorities/projects.
- Self-starter and someone who takes the initiative to make process
improvements and to solve problems.
- Self-motivated with ability to meet deadlines independently and as part of a team.
- Detail oriented and superior time management skills.
- High level of interpersonal skills to handle sensitive and confidential situations
and documentation.
- Exceptional ability to build strong relationships, collaborate, and elevate
issues to the appropriate levels.
- Proficient with Microsoft Suite (Outlook, Excel, Word, and PowerPoint).
- Excellent verbal and written communication skills.
- Excellent interpersonal, negotiation, and conflict resolution skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Ability to act with integrity, professionalism, and confidentiality.
Physical Requirements
- Communicate with staff, volunteers, donors, agencies, companies and other
customers by telephone, email, and in face-to-face, one-to-one or group
settings.
- Use telephone, laptop, computer, monitor, mouse, keyboard,
printer/copier, calculator, and standard office equipment.
- Sit at a desk for extended periods of time.
- Lift and move objects up to 10 pounds such as large binders, boxes, books, and
small office equipment.
- Have sufficient finger/hand coordination and dexterity to operate and adjust
office equipment such as telephone, computer, printer/copier, etc.
Special Requirements
Possession of an appropriate California operator’s license issued by the State Department
of Motor Vehicles, and adequate automobile insurance; possession and maintenance of a
good driving record (as evidenced by freedom from multiple or serious traffic violation for
at least a two-year duration) that does not contribute to an increase in UWCCR insurance
rates.
At-Will Statement
This position is considered at-will. This means employment may be terminated at any
time, with or without notice and with or without cause. Likewise, the company respects
the right of employees to leave the company at any time, with or without notice and with
or without cause.
Job Type: Full-time
Pay: $25.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- 403(b)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Mileage reimbursement
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Do you have experience in Property Management?
- Do you have experience in Data Entry?
- Do you have experience in Progress Notes and documentation?
- How comfortable are you meeting clients in various settings such as shelters or public locations?
Language:
Ability to Commute:
- Sacramento, CA 95827 (Required)
Work Location: Hybrid remote in Sacramento, CA 95827
