Retail Operations Director
The Retail and Deposit Operations Leader plays a key role in supporting the Bank’s mission of serving our customers and community with personalized, relationship-driven service. This position provides leadership across our branch network, call center, and deposit operations, ensuring a consistent, high-quality experience for both customers and team members.
Working closely with leadership, this role helps grow core deposits, strengthen customer relationships, and support efficient, well-controlled operations. The ideal candidate is a collaborative leader who values teamwork, community engagement, and a strong service culture, while maintaining a focus on compliance, operational excellence, and continuous improvement.
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Provides leadership and support for Retail Banking and Deposit Operations.
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Coaches and supports staff to deliver friendly, personalized customer service.
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Develops strategies to grow core deposits and customer relationships.
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Ensures compliance with all regulatory requirements and policies.
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Monitors performance and implements improvements as needed.
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Identifies process improvements and operational efficiencies.
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Partners with IT, Compliance, and Marketing on initiatives.
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Oversees vendor relationships and operational functions.
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Supports audits and maintains strong internal controls.
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Provides training on products, systems, and compliance.
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Resolves customer concerns with professionalism and care.
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Communicates updates to leadership.
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Promotes a positive team environment.
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Completes required training and follows security protocols.
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Performs other duties as assigned.
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Leads and supports retail and operations teams
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Hires, trains, and develops staff
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Provides coaching and performance evaluations
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Supports employee relations
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Delegates and prioritizes work
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Bachelor’s degree in Business, Finance, or related field, or equivalent experience.
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5–7 years of progressive retail banking experience, including leadership responsibilities.
Commercial Bank and Trust Company is an Equal Opportunity Employer - Vets/Disabled
