At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Job Summary
The F&B Manager is responsible for overseeing all aspects of the restaurant's operations. The primary function is to ensure exceptional customer service, maintain high-quality standards, and drive profitability. The Manager leads a team of employees, implements operational strategies, manages financial aspects, and fosters a positive, inclusive work environment. Strong leadership skills, industry knowledge, and business acumen contribute to this role’s success. This person oversees the different functions of the food and beverage areas including banquets, restaurant, room service and bar at different times within the hotel. Responsibilities may include scheduling and training of staff.
Duties & Functions
- Recruit, train, and supervise a diverse team of employees, including hiring, scheduling, and performance management.
- Foster a positive work environment, promote teamwork, and motivate staff to deliver excellent customer service.
- Provide coaching and mentorship to team members, ensuring their professional growth and development.
- Conduct regular staff meetings to communicate goals, policies, and operational updates.
- Oversee day-to-day operations to ensure the smooth functioning of the restaurant.
- Develop and enforce standard operating procedures (SOPs) for various areas, including front-of-house, back-of-house, and customer service.
- Accurately process payroll on biweekly basis.
- Maintain a clean, safe, and welcoming environment for both employees and guests.
- Monitor inventory levels, track food costs, and implement cost-control measures to maximize profitability.
- Collaborate with the kitchen staff to ensure timely food preparation and quality control.
- Maintain a strong focus on providing exceptional customer service and ensure guest satisfaction.
- Handle customer feedback, and complaints, and resolve any issues promptly and professionally. Train in de-escalation.
- Regularly interact with guests, build relationships, and address their needs and concerns.
- Implement strategies to enhance the overall dining experience and promote repeat business.
- Develop and manage the restaurant's budget, including revenue forecasts, cost analysis, and expense control.
- Monitor financial performance, review financial statements, and implement strategies to improve profitability.
- Analyze sales trends, customer preferences, and market conditions to identify opportunities for growth.
- Implement effective pricing strategies and promotions to increase revenue.
- Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
- Conduct regular inspections to maintain cleanliness and hygiene throughout the restaurant.
- Train staff on proper safety procedures and maintain documentation for health inspections.
- Uphold company policies and procedures, including adhering to work schedules, dress code, and attendance guidelines.
- All other tasks and duties as assigned
The starting salary for this position is $70,304.00. This is the pay range for this position that Andaz West Hollywood reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.
