Dispatcher - Commercial Mechanical Contractor
We are currently seeking an individual to join our growing team as a Commercial Mechanical Dispatcher. We are looking for an energetic team player with a positive attitude with a learning and growth mindset.
Job Responsibilities: (other job duties may be assigned)
To be successful in this position, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required of project administrator. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Main Job Responsibilities:
- Dispatches union technicians based on degree of work difficulty, location and current level of performance:
- Creates work schedule for field and on-call schedules for technicians.
- Coordinates with Service/Operations Manager regarding daily dispatch of technicians.
- Quoting HVAC and plumbing repairs and replacements
- Participates in training and ensures quick, accurate dispatch on incoming maintenance & work orders.
- Ensures customer awareness of scheduling and technician arrival time
- Shop trips reduced – procure materials and equipment
- Sourcing and Purchasing
- Responsible for monitoring and distributing service calls in a timely manner
- Schedules service calls based on site location and job length
- Verifies accuracy of call information prior to dispatching
- Responds to customer requests, resolving issues and promote the brand
- Support the bidding, project managers, supervisor and field teams team in executing their duties with administrative and co-ordination between team members
- Provide support and assistance with setting up new maintenance agreement customers, coordinate first service
- Provide administrative job costing coordination with accounting
- Provide liaison between field technicians, sales and engineering functions
- Acquire and maintain permits, licenses and project documentation for service projects
- Management of databases and CRM systems
- Parts running where required to jobs (as needed), or returning parts for credit
- Representation and participation in maintenance and service project bids
- Time Card approval and validation of field team hours
- Daily job audit and invoicing for work completed or rescheduling when work is not complete
- Assist in onboarding and training new technicians or support staff
- Fleet maintenance and reporting
- Manage field uniforms
- Manage field devices such as cell phones, tablets, and laptops
- Schedule service requests for office needs
- Additional duties or assistance as required
Other Requirements:
- Understanding of commercial HVAC service and preventative maintenance
- Understanding of commercial Plumbing service
- Experience in work order or dispatching software
- Write reports and business correspondence
- Problem solving
- Proficiency of Microsoft Office products
- Valid driver’s license
- Professional appearance
- Strong interpersonal skills, achievement oriented, self-motivated, and organized
Education and Experience Required:
- Bachelor’s degree preferred, but not required
- At least three years of related to commercial HVAC and or mechanical experience required
- Or an equivalent combination of both education and experience
- Valid Washington State drivers license with good driving record
Benefits offered
- Competitive base salary
- Paid Time Off (PTO)
We are a drug-free workplace and equal opportunity employer. Drug screening is conducted pre-hire and at random during employment. In addition, pre-hire criminal background and Motor Vehicle Record checks are also required.
Job Type: Full-time
Pay: $30.00 - $40.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Application Question(s):
- Do you have at least 3 years commercial HVAC experience?
Education:
- High school or equivalent (Preferred)
Work Location: In person
