Job Title: Office/Sales Assistant
Location:
Reports to: Store Manager
Position Summary: The Office/Sales Assistant supports the Store Manager and Sales team. The Office/Sales Assistant is responsible for maintaining back office operations including, but not limited to shipping and receiving inventory and all associated paperwork; managing the repair process and paperwork, including quality assurance and customer notifications; managing price changes for all affected inventory; delivery and pickup of items. In addition, the Office/Sales Assistant will support sales staff by providing administrative, clerical, and direct customer support as needed.
Essential Functions:
Office Assistant
- Pick-up, scheduling and delivery of shipments to the Post Office, including maintaining detailed and accurate shipping logs
- Open, receive and tag all new merchandise. Distribute to the proper places
- Track all memo merchandise within the store, including reporting to vendors, completing paperwork and shipping back
- Ensure daily sales receipts are in ordered and balanced. Fax to the Home Office Accounting Department daily.
- Maintain $200 in cash register. Report discrepancies to the Store Manager
- Track all repairs, making sure that each is completed by the date assigned. Prepare all necessary paperwork, and call customers when ready for pickup
- Assist the Home Office Accounting Department with reports, inventory, and accounting needs
- Maintains proper levels of office supplies
Sales Assistant
- Answer incoming calls, assist callers, and direct to appropriate staff
- Assist sales staff with ringing up sales and wrapping gifts
- Assist customers if sales associates are busy assisting others
- Assist sales staff with cleaning cases and displaying items
- Assist sales staff with store set-up
- Assist sales staff with writing appraisals
- Maintain proper levels of sales supplies
Job Requirements:
- High school diploma or equivalent required
- Office/Sales Assistant
- General office experience, telephone, typing, documentation skills required
- Demonstrated ability to develop relationships with customers and co-workers required
- Ability to quickly learn new procedures and processes required
- Ability to work in a fast-paced, changing environment required
- Proficiency in Microsoft Outlook/email required
- Experience with POS systems desired
- Attention to detail required
- Strong organizational and follow-through skills required
- Excellent communication and interpersonal skills required
- High level of ownership, accountability and initiative required
- High level of confidentiality required
Supervision of Others:
- No supervisory responsibilities
Effort:
- Daily lifting of up to 20 pounds required, with occasional lifting up to 50 pounds desired
- Ability to bend/stoop, squat, twist, reach, kneel and balance required
- Ability to concentrate on and accomplish a task or work despite distractions and interruptions required
- Ability to handle multiple tasks required
- Ability to work under time pressures created by due dates and deadlines required
- Ability to work with great precision with tiny objects required
Consequence of Error:
Errors in completion of position duties can result in:
- Incorrect merchandise costs, which can affect Gunderson’s financial results
- Misplaced or misrepresented merchandise, which can impact the Sales or Repair staff
- Customer dissatisfaction, which can directly or indirectly affect the entire company
Working Conditions:
This position requires retail working hours including evenings and weekends, and special events; and overtime required during holidays and inventory
The activities listed above are those anticipated as being necessary for performance of the duties of this position. Other non-essential functions may be assigned at the discretion of management.
Acknowledgment:
I have read and understand this job description and I am capable of performing the duties and requirements of this position.
______________________________________ ____________________________________
Employee Signature Date Manager Signature Date
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Employee Print Name Manager Print Name
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Experience:
- sales: 5 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
