Southwest Capital Bank has proudly served New Mexico since 1890. With six branches across Central and Northern New Mexico, we support local businesses, entrepreneurs, and families every step of the way.
We are looking for a Customer Service Specialist who performs a range of operational tasks and provides support to the bank’s Operations Department. This role is responsible for responding to and resolving basic operational issues and customer inquiries via telephone, internet, and email, ensuring a positive and efficient customer experience.
An example of a typical day:
- Respond promptly and professionally to customer calls to resolve inquiries, concerns, and complaints.
- Assist with routine account requests, including but not limited to transfers, stop payments, ACH, wire transfers, product inquiries, and transaction issues.
- Assist customers with debit card issues, including activation, replacement, and troubleshooting.
- Print checks, prepare notices, and forward mail as required.
Skills/Abilities
- Accurately documenting and creating customer call notes in the computer system while navigating multiple data screens.
- Maintain a high level of accuracy.
- Demonstrate proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Adobe Acrobat.
Education and Experience
- High school diploma or its equivalent.
- One to two years of banking experience.
- Experience in a customer service environment.
Southwest Capital Bank is an Equal Opportunity Employer that provides opportunities to all and prohibits discrimination based on race, color, religion, sex, gender identity, sexual orientation, pregnancy, national origin, disability, age, genetic information, military status, or any other category protected by law.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Application Question(s):
- Are you willing to undergo a credit check, background screening and pre-employment drug test (excluding THC)?
Experience:
- Banking: 1 year (Required)
- Customer Service: 1 year (Required)
Work Location: In person
