Inbound/Outbound Call Center Representative
Location: Artesia, CA
Job Type: Full-Time
Department: Patient Services
Reports To: Call Center Supervisor
About Us
We are a fast-growing dental organization committed to delivering exceptional patient care and service. Our call center team plays a vital role in ensuring patients receive timely support, accurate information, and a welcoming experience from the moment they call.
About the Role
We’re looking for a friendly, detail-oriented Inbound Call Center Representative to be the first point of contact for patients calling our dental network. You’ll play a key role in delivering exceptional customer service, answering questions, scheduling appointments, and ensuring every caller feels valued and supported.
Key Responsibilities
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Answer incoming calls from patients regarding appointments, services, billing, and general inquiries.
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Schedule, confirm, and reschedule dental appointments using practice management software.
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Provide accurate information about dental procedures, insurance coverage, and office policies.
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Handle patient concerns with empathy and escalate complex issues to appropriate departments.
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Maintain detailed and accurate records of all interactions in the Practice Management Software (PMS) system.
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Collaborate with dental office staff to ensure smooth patient flow and communication.
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Uphold HIPAA compliance and protect patient confidentiality at all times.
Qualifications
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High school diploma or equivalent; associate degree is a plus.
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Prior experience in a call center or customer service role, preferably in a dental or healthcare setting preferred
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Excellent verbal communication and active listening skills.
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Proficient in using scheduling and PMS software.
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Ability to multitask and remain calm under pressure.
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Bilingual (especially Spanish) is highly desirable.
What We Offer
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Competitive hourly wage + performance incentives
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Paid training and career development opportunities
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Health, dental, and vision insurance (for eligible employees)
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Supportive team environment with room for growth
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Employee discounts on dental service
