Position Purpose:
At Complete Care, Patient is Priority. We operate as one unified care team dedicated to delivering exceptional outcomes together.
Medical Receptionists play a critical role in supporting patient outcomes by ensuring care plan compliance, appointment readiness, procedure and imaging preparation, insurance awareness, and accurate communication across all service lines.
Supervision Received:
- Front Desk Supervisor & Hub Manager
Summary of Duties:
The Medical Receptionist manages multi-service front desk operations, ensuring patients are properly scheduled, screened, financially informed, and supported throughout their care journey. Responsibilities include intake, insurance verification awareness, pre-authorization tracking, compliance calls, MRI safety clearance, procedure readiness, payment collection, documentation accuracy, and collaboration with clinical and administrative teams to maintain smooth patient flow and strong patient outcomes.
- Greet patients warmly and provide an exceptional, patient-first experience.
- Manage check-in and check-out processes accurately and efficiently.
- Collect and verify all necessary patient forms, documentation, and referrals.
- Maintain lobby organization, cleanliness, and a welcoming environment.
- Handle incoming calls, messages, and scheduling inquiries with professionalism and empathy.
Insurance, Billing, and Pre-Authorization Support
- Collect accurate patient insurance information, ensuring data integrity and correct payer identification for revenue cycle workflows.
- Communicate clearly with patients about copays, deductibles, out-of-pocket estimates, and payment expectations.
- Collect payments at check-in or check-out according to company procedures.
- Demonstrate awareness of insurance types (PPO, HMO, PIP, WC, Managed Care, etc.) and how they impact service coverage.
- Identify when services require pre-authorization based on insurance guidelines.
- Monitor and follow up on pre-authorizations to ensure readiness for imaging or procedures.
- Escalate authorization or eligibility concerns to reduce delays in care or prevent billing denials.
Multi-Service Scheduling & Care Plan Fulfillment
- Schedule, confirm, and manage appointments across chiropractic, medical, MRI/imaging, injections, procedures, and follow-up services.
- Ensure all patients are fully scheduled throughout their plan of care.
- Perform compliance calls, appointment reminders, and outreach for missed or rescheduled visits.
- Maximize schedule productivity and fill rates across multiple service lines.
- Ensure proper fulfillment of provider-directed orders.
- Provide patients with clear preparation guidance and restrictions based on their orders.
- Coordinate with imaging and medical teams to address readiness or scheduling issues.
Compliance, Production, and Outcome Support
- Support patient compliance through consistent communication and proactive follow-up.
- Monitor show rates, production metrics, and compliance trends.
- Reinforce care plan understanding to support patient engagement.
- Collaborate with leadership to reduce cancellations and improve retention.
Clinic Culture Expectations
- Demonstrate Conscious Leadership—empathy, curiosity, and accountability.
- Exhibit reliability, ownership, and strong follow-through.
- Communicate clearly and compassionately with patients and team members.
- Contribute positively to a unified, patient-first clinic culture.
- Demonstrate flexibility, teamwork, and solution-oriented communication.
Skills & Expectations
- Excellent customer service and interpersonal communication.
- Strong organizational skills and ability to multitask.
- High accuracy in scheduling, documentation, and insurance data collection.
- Adaptability to evolving workflows and clinic needs.
Experience Requirements
Preferred:
- 1–2 years experience in medical front office or multi-service healthcare settings.
- Experience with MRI safety screening or medical procedure preparation.
- Familiarity with insurance verification and pre-authorization processes.
We will train service-minded candidates with strong communication skills, accuracy, and a patient-first mindset.
Your Well-Being Matters to Us
Available to full-time employees
At Complete Care, we are committed to supporting your health, financial security, and overall well-being. Our benefits include:
- Competitive salary
- Medical, dental, and vision insurance
- 401(k) with 2% company match\
- Competitive PTO
- Sick days
- 6 paid holidays + 1 floating holiday
- Company-paid life insurance
- Short-term disability coverage
Background Check Requirement:
Employment is contingent upon successful completion of a Level 2 background check, in accordance with applicable state and federal regulations. More information regarding the screenings can be found at the following link:
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
