POSITION SUMMARY: The Clinical Support Specialist (CSS) is part of the Health Information Management (HIM) department and provides day to day support of clerical/administrative tasks for the Interdisciplinary Teams (IDT). This position will perform necessary tasks in order to support a complete and accurate medical record that is readily available to staff, up to and including transcription services when needed. Will collaborate with other disciplines within the HIM department to ensure that daily tasks are supportive of success in EHR maintenance and supporting optimal participant care administratively. The CSS functions as a liaison between the Rocky Mountain Health Care Services (RMHCS) program and outside facilities to ensure that clerical aspects of care coordination are supported (authorizations, correspondence, etc.).
MISSION: Improving lives, Optimizing wellness, Promoting independence
Provide transcription services for daily participant meetings
Is a primary point of contact for hospitals and facilities, to provide information and support as it relates to initial and concurrent authorizations for care
Enters and updates information in the electronic health record to ensure consistency with documentation
Scans and indexes health information and correspondence into the electronic health record
Data retrieval for medical providers, as requested, from participants diagnostic purposes
Works closely with participants and outside contractors/vendors as it relates to participant needs to include communication and coordination of participant scheduling
Compile and abstract data from medical records
Participates in continuing education classes and any required staff and training meetings
Maintains the confidentiality of all company procedures, results, and information about participants, clients, or families
Ensures that documentation for new enrollees is available for coding and clinical staff to assign medical history and review for care
Provides medical records functions for program
Requests medical records in conjunction with participant stays
Will maintain authorization performance statistics and report the results as requested
Must be able to analyze medical record documentation to determine length of stay, status type, and medical records that are associated with related stay
Supports other HIM department roles in the integrity of health and financial information within the electronic medical record
Administrative support to assigned team or discipline
Will assist as needed with QA activities as they arise
Other duties as requested/assigned
Demonstrates support of the Companys Mission, Vision and Core Values
Provides Exceptional Customer Service
Ensures discretion with confidential information in accordance with HIPAA guidelines
Supports a collaborative work environment including courteous, helpful and professional behavior
Embraces Organizational Excellence through practicing individual time management, efficiency and effectiveness and participating in continuous improvement efforts
Adheres to and supports all Company policies and procedures
Supports and practices safe work habits in accordance with policies and procedures
Brings ideas, problems and concerns forward and participates in resolution and implementation
Participates in and completes regulatory compliance trainings within the prescribed deadlines
Attends required meetings
Maintains skills and knowledge required including written and verbal communication, best practices for industry standards, and computer competency
Medical office background required
4 years of health care experience with emphasis in geriatrics, acute care experience is a plus
Knowledge of medical terminology preferred
Broad knowledge base of health care problems of the frail elderly required
Strong knowledge of electronic medical records and experience with using electronic medical records, knowledge of records forms and formats required
Skilled in tracking and trending data
Skilled in identifying problems and recommending solutions
Skilled in preparing and maintaining records and writing reports, and responding to correspondence
Skilled at locating specific data in medical records
Excellent written and verbal communication skills with both internal and external customers required
We strive to provide our employees with a comprehensive and affordable benefits package including Medical and Prescription Drug, Dental, Vision Care, Wellness Program, Telemedicine Program, Flexible Spending Accounts, Health Savings Account, Company Paid Basic Life and Accidental Death & Dismemberment, Company Paid Long-Term Disability, Voluntary Life Insurance, Voluntary Short-Term Disability, Accidental Injury Insurance, Critical Illness, Hospital Indemnity, 403(b) Savings Plan, Legal Shield and IDShield, Employee Assistance Program (EAP), Paid Time-Off plan. Such benefits are based on applicable state law and factors such as pay classification (full-time, part-time, or PRN/casual), job grade and length of service.
