Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com
Location: Department 671
Pay Range: $20.96 to $30.41
Shift: Daytime
Actual pay will be based on various factors, such as a candidate’s qualifications, skills, competencies, proficiency for the role, and internal equity. In addition to base pay, Kwik Trip gives 40% of pre-tax profits back to our coworkers with bonuses ranging from 8-12% of each coworker’s gross annual wage depending on company profitability and offers a comprehensive benefits package, including health insurance, 401k, paid time off, and more.
This position is not eligible for sponsorship
IT Service Desk Coordinator
Department: Information Technology
Location: La Crosse Support Campus (Fully Onsite)
Job Type: Full-time
About the Role
Kwik Trip is seeking an IT Service Desk Coordinator to provide fast, reliable, and customer-focused technical support to our end users at our La Crosse Support Campus. In this role, you will serve as a primary point of contact for technology issues, helping diagnose and resolve hardware, software, and system-related concerns. You will also support continuous improvement of service desk processes and documentation.
What You’ll Do
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Respond to IT support requests in person, by phone, chat, and through ServiceNow
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Diagnose and resolve hardware, software, and operating system issues
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Accurately document incidents and requests in ServiceNow with clear, timely updates
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Review and analyze support requests to identify trends and recommend long-term solutions
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Determine when requests require escalation to incidents or problems and coordinate with appropriate support teams
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Maintain, create, and update technical documentation and knowledge articles
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Provide basic end-user training and guidance as needed
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Install, configure, and support computer peripherals and related equipment
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Deliver consistent, high-quality customer service in a fast-paced environment
What We’re Looking For
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Associate degree in an Information Technology–related field or equivalent work experience
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1 to 3 years of experience in an IT service desk or technical support role
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Working knowledge of Windows desktop and server operating systems and macOS
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Understanding of Active Directory, IT service management, and ticketing systems
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Experience supporting Microsoft Office and Microsoft 365 applications
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Strong troubleshooting, analytical, and problem-solving skills
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Excellent verbal and written communication skills
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Ability to multitask, stay organized, and work independently with minimal supervision
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Valid driver’s license
Even Better If You Have
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ITIL certification
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Hardware or software certifications such as CompTIA A+, Network+, Server+, MCSE, or ServiceNow
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Experience with ServiceNow, SCCM, Cisco Jabber, Office 365 Administration, or OneDrive
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Exposure to AS400, EMM tools such as Workspace ONE, Cisco IronPort, or Hyland OnBase
Physical Requirements
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Ability to lift up to 40 pounds
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Ability to stoop, kneel, and crouch as needed to move and set up equipment
Work Schedule
Monday through Friday, daytime hours, with rotating on-call responsibilities. This role is fully onsite at the La Crosse Support Campus.
Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to serving our guests and coworkers while treating everyone like family. Along with our award-winning culture, we are proud to be an Equal Opportunity Employer. Learn more about Kwik Trip and our culture.
