Overview
The Medical Receptionist & Insurance Verification Coordinator serves as the first point of contact for patients and is responsible for managing front desk operations while ensuring accurate insurance verification for all scheduled imaging services. This role includes greeting and checking in patients, scheduling appointments, collecting and updating patient demographics, and verifying insurance eligibility and benefits prior to service.
The coordinator ensures all insurance information is accurate and complete, identifies coverage requirements, and communicates any patient financial responsibility as needed. This position works closely with the clinical team, scheduling staff, referring physician offices, and insurance carriers to ensure smooth patient flow and minimize billing or authorization delays.
The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced medical environment with strong customer service skills and prior experience in medical reception and/or insurance verification (1–2 years preferred).
Duties
Front Desk / Medical Reception Duties
- Greet and check-in patients in a professional and friendly manner
- Answer incoming phone calls, respond to inquiries, and route calls appropriately
- Schedule, reschedule, and confirm patient appointments
- Collect and update patient demographic and insurance information in the system
- Verify patient forms, signatures, and required documentation are completed
- Maintain a clean and organized front desk and waiting area workflow
- Provide patients with instructions, forms, and basic appointment information
- Coordinate patient flow and communicate delays or schedule changes to clinical staff
Insurance Verification Duties
- Verify patient insurance eligibility and benefits prior to scheduled exams
- Confirm coverage for imaging services (MRI, CT, Ultrasound, X-ray, etc.)
- Identify copays, deductibles, coinsurance, and patient financial responsibility
- Check referral and authorization requirements when applicable
- Contact insurance carriers and/or physician offices to clarify coverage details
- Enter and update accurate insurance information in the EMR/PACS scheduling system
- Flag any insurance issues or coverage limitations to appropriate staff
- Ensure insurance verification is completed prior to patient appointment date
- Assist with resolving denied or inactive insurance coverage issues
Requirements
- Minimum 1–2 years of experience in an imaging center or radiology facility is required
- Minimum 1–2 years of experience in insurance verification and eligibility confirmation is required
- Prior experience working in a medical front office, imaging center, or physician office strongly preferred
- Knowledge of insurance plans, benefits, deductibles, copays, and coinsurance
- Experience verifying commercial insurance, Medicare, and HMO/PPO plans
- Familiarity with medical scheduling and patient registration processes
- Strong understanding of medical terminology and imaging procedures (MRI, CT, X-RAY, and Ultrasound preferred)
- Experience working with EMR/EHR systems and scheduling software
- Strong attention to detail with ability to manage multiple tasks in a fast-paced environment
- Excellent communication and customer service skills, both in person and over the phone
- Ability to work independently and as part of a team
Join us in delivering exceptional healthcare support through meticulous insurance verification! Your dedication will directly impact patient satisfaction and operational efficiency. We value your expertise in navigating complex health insurance landscapes and look forward to welcoming a motivated professional like you to our team.
Pay: $22.00 - $25.00 per hour
Work Location: In person
