Job Title: Floating Retail Service Representative
Location: Fountain & Warren Counties, Indiana
Company: The Fountain Trust Company
Job Type: Full-Time
The Fountain Trust Company, a community bank with 20 locations across Indiana and eastern Illinois, is seeking a dedicated Floating Retail Service Representative to join our team. This dynamic position will require traveling between our branches in Fountain and Warren Counties in Indiana. As a key member of our customer service team, you will play an essential role in creating positive experiences for our customers while supporting the operational efficiency of the bank.
Key Responsibilities:
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Customer Interaction: Greet customers warmly and provide a welcoming environment.
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Transaction Processing: Accurately process debit and credit transactions, ensuring all details are correct.
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Account Management: Open new accounts and assist customers in selecting the best services to meet their needs.
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Customer Support: Address and resolve customer inquiries or issues with professionalism and courtesy.
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Cash Handling: Maintain and balance cash drawers and vaults to ensure accuracy and security.
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Product Promotion: Actively promote and cross-sell bank products and services that align with customer needs.
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Compliance & Procedures: Follow all bank policies, procedures, and compliance regulations to ensure the safety and integrity of bank operations.
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Flexibility: Perform other duties as assigned by the branch manager, supporting various banking functions as needed.
Required Skills and Qualifications:
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Customer-Centric: A positive and approachable attitude in all customer interactions.
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Strong Decision-Making: Ability to make thoughtful decisions in high-pressure situations.
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Attention to Detail: Meticulous in handling financial transactions and maintaining accurate records.
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Communication Skills: Excellent verbal and interpersonal skills for building relationships with customers and team members.
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Multi-tasking: Ability to efficiently handle multiple responsibilities simultaneously.
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Technology Proficiency: Basic computer skills for processing transactions and managing customer information.
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Physical Requirements: Ability to lift up to 40 lbs. when necessary.
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Language: Bilingual in Spanish is highly desirable.
Education & Experience:
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Preferred: Associate’s degree or equivalent education.
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Experience: Prior experience in customer service, retail, or cash handling is highly valued.
Why The Fountain Trust Company?
At The Fountain Trust Company, we value integrity, community, and a customer-first mindset. By joining our team, you'll have the opportunity to grow professionally within a supportive, customer-focused organization. We offer competitive compensation, opportunities for career advancement, and the chance to make a real impact in the communities we serve.
If you're ready to help make a difference and contribute to the success of a trusted community bank, apply today!
