Description:
Summary of Responsibilities - Coordination of insurance referrals for patients’ upcoming visits and procedures.
Job Classification: Category III – No employee has occupational exposure to blood borne pathogens.
Reports to: Office Manager
Responsibilities - The duties and responsibilities of the Referral Coordinator include, but are not limited to:
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Data entering and scanning patient referral information.
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Contact primary care physicians, patients and in office departments and providers to obtain information necessary to schedule procedures and office visits.
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Enter all demographic information provided into EMR system Allscripts. Create new patient charts.
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Distinguish the type of services that are needed – ASAP verses screening verses office visit verse open access.
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Mailing/faxing responses/letters to referring offices.
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Document all information completely and thoroughly in patient’s chart
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Text message appointment options to patients utilizing Artera texting app.
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Document patient status post appointment to a no-show status and notify appropriate parties involved.
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Discharge patient via certified letter from practice after following proper protocol and steps involved with notifying patient, PCP and usual provider in office.
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Be of service for hospital booking sheet documentation upon patient being scheduled at hospital through OA process.
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Be of service for printing prep instructions for procedures scheduled for OA department and address envelopes as needed.
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Complete tasks timely, completely, and correctly.
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Regular interaction with referring provider offices
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Works cooperatively with all other employees in and out of the office.
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Other duties as assigned.
Physical Activities and Requirements
Repetitive hand movement due to extended computer use
Sitting for long periods of time
Requirements:
- High School Diploma or GED equivalent
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Prefer Medical Referral Experience and or Allscripts EMR system
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Organization and good communication
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Knowledge of medical terminology a plus
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Willingness to travel if needed
