· Strong understanding and hands-on knowledge of windows desktop platform overall
· Strong experience in building, maintaining and administering windows desktop.
· Proficient in optimizing performance of desktops and user experience
· Experienced in Microsoft Modern workspace management capabilities – levering Intune, Auto Pilot, SCCM, Imaging, Task sequence and PowerShell scripting.
· Must-have knowledge and hands-on experience in Mac deployment using JAMF, including JAMF management, environment configuration, device enrollment, policy execution, application deployment, and troubleshooting.
· Experience with Intune Company Portal registration for end-user device onboarding and compliance validation.
· Ability to configure and manage JAMF environments, including policies, configuration profiles, device groups, application packages, and compliance settings.
· Experienced in Break fix laptop/Desktop issues remotely.
· Provide Remote support coverage for in-scope locations for EUC issues
· Install and swap devices at customer location
· Manage Asset and stock inventory in the organization
· Relevant Microsoft Certifications
· Available at customer location on all 5 business days
· Work on incidents, tasks and requests for the issues related to EUC
· Build laptops or desktops in the environment using SCCM imaging using task sequence and Autopilot.
· Perform Mac deployment and JAMF management activities, including environment configuration, device enrollment, application installation, configuration validation, and post-deployment support.
· Configure and maintain JAMF policies, smart/static groups, configuration profiles, and application deployment workflows as per organizational standards.
· Support Intune Company Portal registration for managed devices and assist users with onboarding, access, and compliance-related issues.
· Work with users post shipping to soft land the users on Day one and receive equipment back.
· Follow up on tickets to ensure they meet SLA and process.
· Ensure equipment is cleaned, packed as per process and shipped to the end users.
· Follow up and receive the equipment’s from users post offboarding, Break-fix or replace pc requests.
· Develop & document procedures for assisting End Users in restoring lost or damaged data and files from file backups for data and files on shared drives.
· Provide Remote support coverage for in-scope locations for EUC issues.
· Provide remote assistance with conferenc ing equipment’s and related issues which can be remotely troubleshooted.
· Track, maintain and report the equipment spares inventory levels and replenishment requirements for spares, replenishment, and servicing.
· Coordinate with the other teams to manage technical support requests to resolution and closure.
· Provide instructions and usage assistance to End Users with supported devices and software.
· Document solutions and associated procedures to the Break/Fix incidents in knowledgebase.
· On-call support for high priority incidents.
Pay: $80,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Experience:
- Jamf: 4 years (Required)
- MAC: 5 years (Required)
Work Location: On the road
