Five9/Contact Center Support Engineer
Location: Remote/Hybrid (as applicable)
Job Type: Contract
Job Summary
We are seeking an experienced Five9 Support Engineer to support and maintain a cloud-based contact center platform. The ideal candidate will have hands-on experience with Five9 administration, SIP/VoIP troubleshooting, IVR configuration, call routing, and production support in an enterprise contact center environment.
Key Responsibilities
- Administer and support the Five9 Cloud Contact Center platform
- Configure users, agents, queues, skills, campaigns, and IVR workflows
- Troubleshoot SIP/VoIP, call routing, and voice quality issues
- Monitor platform performance and resolve production incidents
- Support dial plans, call flows, and contact center operations
- Collaborate with internal teams to maintain a reliable, high-performing contact center environment
Required Qualifications
- 3+ years of experience supporting the Five9 platform
- Strong experience with Five9 administration and configuration
- Hands-on experience with SIP, VoIP, IVR, call routing, and dial plans
- Experience troubleshooting production issues in a contact center environment
- Knowledge of incident management and enterprise support processes
- Strong communication and problem-solving skills
Preferred:
- Experience supporting cloud contact center environments
- Experience working with cross-functional technical teams
If you have hands-on Five9 support experience and a strong background in cloud contact center technologies, we'd love to hear from you.
#INANON-IT
Pay: $50.00 - $65.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Life insurance
- Vision insurance
Experience:
- VoIP: 5 years (Required)
- IVR: 5 years (Required)
Work Location: In person
