Job Summary
The Operations & Dispatch Coordinator plays a key role in supporting daily field service operations by managing the Simpro system (field service management software) and ensuring efficient workflow across teams. This position is responsible for maintaining data integrity, coordinating technician dispatch, managing purchase orders, and optimizing scheduling processes to improve overall service delivery.
In this role, you will serve as a central point of coordination between office staff and field technicians, helping to streamline operations and ensure timely completion of service calls.
This is an excellent opportunity for a detail-oriented, organized professional who thrives in a fast-paced environment.
Essential Duties & Responsibilities
- Manage Simpro setup and entries for third party contractors
- Enter customer accounts and service calls into Simpro.
- Oversee the PO (purchase order) process in Simpro.
- Coordinate and support the remote technician side of Simpro.
- Maintain data integrity; own all Simpro data entry processes.
- Dispatch technicians via Simpro scheduling and routing tools.
- Work closely with management on job intake, prioritization, and dispatch decisions.
- Answer phones and support general office duties as needed.
- Provide after-hours/evening support during peak service periods (e.g., weather-related).
- Identify and implement process improvements to increase operational efficiency.
- Direct report to General Manager
- Help cross-train team members on Simpro workflows and best practices.
Minimum Qualifications
- Strong organizational skills; detail orientation and follow-through.
- Clear, professional communication—phone, email, and in-person.
- Ability to prioritize and manage multiple tasks.
- Proficiency with Microsoft 365 (Outlook, Excel, Teams, Word).
- Ability to work flexible hours when required.
Preferred Qualifications
- Experience with Simpro or comparable field service management software preferred.
- Prior experience in HVAC/service-based industries.
- Dispatch/scheduling experience in a fast-paced environment.
- Basic understanding of POs, billing, and inventory workflows.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Frequent use of hands for typing/data entry; ability to utilize a headset/phone.
- Ability to lift up to 20–25 pounds occasionally (e.g., files/equipment).
- Ability to see/hear and communicate clearly in a professional environment.
- Ability to work in an office environment with standard noise levels.
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
