Job Overview
We are seeking a dynamic and organized Customer Service and Technician Scheduler to join our team! In this vital role, you will serve as the primary point of contact for customers and field technicians, ensuring seamless scheduling, dispatching, and communication across our transportation and logistics operations. Your proactive approach will help optimize service delivery, maintain efficient vehicle dispatching, and uphold exceptional customer satisfaction. This position offers an exciting opportunity to contribute to a fast-paced environment where your organizational skills and technical knowledge will make a tangible impact every day.
Responsibilities
- Manage incoming customer inquiries via multi-line phone systems, providing clear, professional communication while addressing their needs promptly and effectively.
- Manage schedule for technicians for appointments and track completion
- Coordinate with internal teams to ensure timely shipping & receiving, freight handling, and fleet management activities align with operational goals.
- Optimize routing plans for road transportation operations, enhancing efficiency and reducing costs.
- Communicate effectively with technicians, customers, and vendors to ensure smooth coordination of shipments and schedules.
- Answer incoming customer inquiries dealing with project satisfaction and completion
Skills
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Familiarity with GPS technology, GIS mapping tools, and scheduling territories in Florida
- Excellent phone call management skills with professional phone etiquette; adept at handling multi-line phone systems efficiently.
- Ability to perform detailed data entry accurately while maintaining high organizational standards.
- Effective internal communication skills to coordinate across departments including shipping & receiving, freight management, and vehicle dispatching teams.
- Analysis skills to interpret transportation data for optimizing routes, schedules, and resource allocation.
- Strong organizational skills with the ability to prioritize tasks in a fast-paced environment; capable of multitasking across various responsibilities seamlessly.
- Experience in construction field preferred
Join us in this energetic role where your expertise will drive operational excellence! We are committed to fostering a vibrant workplace that values your contributions while supporting your professional growth in customer service excellence. We are a family owned rapidly growing company!
Pay: $20.00 - $28.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have experience in construction?
Work Location: In person
