SUMMARY:
The Product Delivery Coordinator is responsible for supporting a Product Delivery Manager in all aspects of the deployment of the Zoom & Polycom Phone product to a Financial Institution Retail Branches nationwide. The role is largely administrative, involving the tracking of project deliverables including the status of the deliverables, manipulating spreadsheets, uploading spreadsheets, performing quality-assurance (data integrity checks) against data sets, and providing metrics and reporting. The Product Delivery Coordinator will be provided work instruction by the Financial Institutions Product Delivery Manager.
PRIMARY DUTIES:
- Track project deliverables related to the implementation of Zoom phone at each branch
- Update the status of deliverables in a centralized repository
- Manipulate spreadsheets, including those used as data input for Zoom implementations
- Uploading spreadsheets and submit webforms into a centralized repository
- Participate in various project meetings and as necessary, assist Product Delivery Manager by recording meeting minutes
- Quality-assure data sets to ensure accuracy / data integrity
- Providing routine metrics and reporting on Zoom
COMPETENCIES:
- Strong focus on accuracy and attention to detail
- Strong knowledge of MS Office suite (must have strong Excel and PowerPoint skills).
- Excellent communication skills (verbal and written)
- Proficient time management skills; sense of urgency
- Proficient with Monday.com
- Ability to track a project through its lifecycle to successful deployment
- Ability to work in a fast paced environment and industry that is continually changing
- Ability to work flexible hours and available afterhours/weekends if required to meet project completion dates
REQUIRED EDUCATION & EXPERIENCE:
- 2-4 years' experience as a technology Project Coordinator
- 8-10 years' experience using PC in business environment including MS Office
- Proficient in Monday.com
PREFERRED EDUCATION & EXPERIENCE:
- Exposure to technology in the financial industry is a plus
QUALIFICATIONS:
- To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
