Membership & Marketing Assistant
Position Summary The membership & marketing assistant serves as the first customer service touch point via phone calls and emails. In addition, provides data entry, clerical support, membership, and marketing support. This position requires a keen eye for detail.
Principal Duties and Responsibilities
General Office Administration
- Answer phone calls
- Process incoming mail
- Process outgoing mail and shipments such as UPS and FedEx
- Other duties as assigned
Membership
- Respond to inquiries from members and non-members
- Update database as required for institutional members
- Prepare membership reports
- Update member prospect lists
- Assist with the dues renewal process for all members
- Other duties as assigned
Member Services
- Review and approve job postings
- Provide support for annual awards program
- Provide support for benchmarking surveys
- Other duties as assigned
Marketing
- Serve as proofreader of marketing material, both print and electronic
- Assist with email campaigns and routine membership communications
- Support the director of membership & marketing and marketing manager with additional marketing activities as assigned
Qualifications and Training
Educational/Experience:
Required: Minimum of a two-year associates degree, bachelor’s degree preferred or equivalent education and work experience. Office and/or association experience required. Minimum of 2-4 years related membership, database management, or customer service experience.
Skills and Abilities: Exceptional proofreading skills
- Strong organizational, administrative, and customer service skills
- Strong data-entry skills
- Eye for detail with history of accurate, precise work
- Ability to collaborate with wide range of people
- Proficiency with Microsoft Office
- Proficiency with AMS database system
- Proficiency with office telephone system
- Proficiency with office machinery and equipment
Working Environment
- This is a part-time position (25-30 hours per week)
- Regular office hours are 8:30 a.m. – 5:00 p.m., Monday – Friday
Employment Statement
The statements outlined in this position description are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all duties and responsibilities that may be assigned or skill level required. The duties, conditions, skill level and other information contained herein are subject to change.
This position is in FLSA category “non-exempt.” The association has the right to revise this position description at any time. The position description is not a contract for employment and either the employee or the association may terminate employment any time for any reason.
Pay: $20.00 - $25.00 per hour
Work Location: In person
