The General Manager will be responsible for maintaining high standards of service, managing a team of staff members, coordinating with various departments, and optimizing overall restaurant performance. This a confidential listing, as such the company shown above is not the business that is hiring. Location details will be shared during first interview.
Responsibilities:
1 Oversee daily operations:
· Supervise all aspects of the restaurant's activities, ensuring smooth and efficient operations.
· Monitor and maintain high levels of customer service, satisfaction, and cleanliness.
· Manage reservations, seating arrangements, and customer flow to optimize occupancy and minimize waiting times.
· On board and monitor the training of all new hires, along with the compliance of all labor regulations, eligibility to work in the United States
2 Team management:
· Recruit, onboard, train, and develop a team of skilled and motivated restaurant staff.
· Schedule and assign duties to ensure adequate coverage and efficient service.
· Provide ongoing coaching, feedback, and performance evaluations to enhance team performance.
3 Customer service:
· Ensure the delivery of exceptional customer service by setting and maintaining high standards.
· Handle customer inquiries, concerns, and complaints promptly and professionally.
· Foster a guest-centric environment and proactively seek ways to enhance guest satisfaction.
4 Financial management:
· Monitor and control operational costs, including labor, inventory, and supplies.
· Implement effective strategies to increase revenue, improve profitability, and achieve financial targets.
· Conduct regular inventory checks and collaborate with the procurement team to ensure optimal stock levels.
· Prepare budgets, forecasts and planning for the restaurant, corresponding venues, event schedule and other items pertaining to the venue’s financial health
5 Compliance and safety:
· Uphold health, safety, and sanitation standards, following local health regulations.
· Maintain accurate records and documentation as required by company policies and procedures.
Qualifications and Skills:
- Proven experience as a General Manager or in a similar leadership role managing concepts with at least $7m in annual revenue.
- Strong knowledge of restaurant operations, service standards, and best practices.
- Exceptional leadership and team management skills, with the ability to motivate and develop staff.
- Excellent communication and interpersonal skills, with a customer-oriented approach.
- Strong organizational and multitasking abilities, with attention to detail.
- Ability to work under pressure and handle challenging situations calmly and effectively.
- Knowledge of relevant health and safety regulations and compliance requirements.
- Must be able to work shifts, including weekends, evenings, and holidays.
- Prior experience in fine dining and nightlife is a must.
- Proficient in use of Toast POS, Payroll, Sling, OpenTable, XtraCHEF, Microsoft Office Suite, Google Drive, and other software services
If you are a passionate and experienced General Manager with a commitment to providing exceptional service, we encourage you to apply.
Compensation
75-90k plus benefits and bonus structure
PTO
Job Type: Full-time
Pay: $67,500.00 - $82,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
