Kaya Bliss is looking for a Dispensary Fulfillment Associate to support accurate, compliant, and efficient back-of-house retail operations. This role is best suited for someone who is detail-oriented, organized, reliable, focused, and comfortable working in a fast-paced regulated cannabis environment.
Our Fulfillment team plays a critical role in the customer experience. They are responsible for preparing orders accurately, supporting product flow, maintaining inventory organization, communicating with the sales floor, and helping ensure every customer receives the correct products in a timely and compliant manner.
This is not a passive back-of-house role. Fulfillment Associates must be able to move with urgency, maintain strong attention to detail, follow procedures carefully, communicate clearly, and support smooth daily operations across sales, delivery, inventory, and leadership teams.
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Accurately pick, prepare, and package customer orders according to company procedures
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Support in-store, pickup, and delivery order fulfillment as assigned
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Verify product accuracy, quantities, labels, order details, and customer information before order completion
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Maintain organized product storage, fulfillment stations, and back-of-house work areas
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Support inventory accuracy by handling products carefully and following all product movement procedures
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Communicate inventory needs, product discrepancies, order issues, and operational concerns to leadership promptly
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Work closely with sales floor, delivery, security, supervisors, and management to keep orders moving efficiently
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Prioritize orders based on operational needs, customer flow, pickup timing, and delivery timing
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Use the point-of-sale system, order management tools, scanners, tablets, or other retail systems accurately
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Follow all cannabis compliance procedures related to product handling, order preparation, inventory control, and customer information
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Maintain accuracy when handling regulated products, customer orders, product labels, and transaction records
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Restock fulfillment supplies and support product organization as needed
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Support intake, product placement, inventory organization, and sales floor restocking as directed by leadership
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Maintain a clean, safe, organized, and compliant back-of-house environment
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Follow all safety, security, product handling, and compliance requirements during each shift
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Complete assigned shift duties accurately and on time
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Follow direction from supervisors, leads, and store leadership during each shift
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Participate in required training, daily communication, and ongoing coaching
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Promote a work environment that is positive, communicative, organized, accountable, customer-oriented, and compliant
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Maintain professionalism during high-volume order periods, operational changes, customer concerns, and team handoffs
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Perform all other duties as assigned by store leadership
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Fulfillment, inventory, retail, warehouse, hospitality, customer service, or operations experience
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Strong attention to detail and accuracy
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Reliable attendance, punctuality, and schedule accountability
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Comfort working in a fast-paced, high-volume retail environment
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Ability to work with urgency while maintaining accuracy
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Ability to follow detailed procedures without cutting corners
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Strong organization skills and the ability to keep work areas clean and orderly
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Ability to communicate clearly with sales floor, delivery, security, supervisors, and management
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Professional judgment, emotional control, and respect for compliance expectations
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Ability to stay focused during repetitive tasks, busy periods, and changing priorities
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Willingness to continuously learn about cannabis products, brands, regulations, and operational procedures
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Ability to work as part of a team and take direction from leadership
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Openness to constructive, developmental feedback and the ability to apply coaching consistently
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Must be 21 years of age or older for regulated cannabis retail duties
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Must possess valid government-issued identification
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Must be legally authorized to work in the United States
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High school diploma or equivalent preferred
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At least 1 year of fulfillment, inventory, retail, warehouse, hospitality, customer service, or operations experience preferred
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Must be able to stand and walk for long durations during scheduled shifts, with reasonable accommodation where required by law
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Must be able to complete required onboarding, verification, and training before beginning regulated duties
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Must remain compliant with all legal, regulatory, and company requirements for working in the cannabis industry
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Must be available for assigned shifts, including evenings, weekends, holidays, and closing shifts as needed
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Must be able to follow all company policies, safety procedures, compliance requirements, directives, and standard operating procedures
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Previous fulfillment, inventory, warehouse, dispensary, retail, e-commerce, hospitality, or operations experience
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Previous experience picking, packing, staging, or preparing customer orders
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Familiarity with cannabis product categories, including flower, vapes, edibles, concentrates, tinctures, beverages, and topicals
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POS, order management, inventory, or fulfillment system experience
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Comfort using scanners, tablets, basic computer systems, email, and workplace communication tools
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Strong product organization and stockroom maintenance skills
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Bilingual or multilingual communication skills are a plus
This role requires the ability to stand and walk for long durations during scheduled shifts. It may also require repetitive movement, reaching, bending, lifting retail products or supplies, restocking shelves, organizing storage areas, using a tablet, scanner, computer system, or POS system, and maintaining awareness of the fulfillment and back-of-house environment. Reasonable accommodations may be provided where required by law.
Kaya Bliss provides required training for company policies, cannabis compliance, responsible workforce practices, product handling, order fulfillment, inventory procedures, POS use, safety procedures, customer information handling, and role-specific standard operating procedures. Employees are expected to complete assigned training and apply that training consistently during each shift.
Kaya Bliss is an equal opportunity employer. Employment decisions are based on business needs, qualifications, experience, availability, performance, conduct, compliance readiness, and ability to perform the essential functions of the role. We do not discriminate based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, genetic information, or any other status protected by applicable law.
Please submit your resume and answer the screening questions fully. Qualified candidates will be contacted for the next step in the interview process.
