Description:
JOB SUMMARY
As a Senior Teller, you'll process advanced banking transactions, resolve complex issues, provide top-tier customer service and support the retail team. Train new tellers on banking procedures and regulations, systems and compliance policies. You will serve as a leader and technical resource for customers and Bank staff. This role offers the opportunity to transition into a supervisory position within 1-2 years based on performance.
KEY PERFORMANCE INDICATORS (KPI) Specific KPI’s Critical to the success of the position:
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Customer Service: Provide exceptional support to customers, vendors and Bank staff.
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Accuracy: Maintain a balanced cash drawer and process Bank transactions efficiently and accurately.
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Compliance: Adherence to all Bank policies, security protocols, and professional codes of conduct.
Requirements:
ESSENTIAL FUNCTIONS
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Accurately process retail and commercial transactions including: checking and savings deposits, withdrawals, loan payments, bonds, and all other products and services while adhering to all Bank policies and procedures.
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Assist with night depository duties including logging bags, processing deposits, and issuing receipts.
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Knowledge of bank products and services to refer customers to appropriate staff when needed.
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Maintain a balanced cash drawer daily.
- Efficiently and accurately process batch transactions through the branch capture system.
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Establish and maintain high quality customer relations.
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Manage cash vault, verifying large deposits, and daily balancing. Prepare currency/coin for shipment to the Federal Reserve.
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Inventory and audit cardstock for cashier checks, money orders and gift cards.
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Train and serve as a resource and mentor to less experienced tellers.
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Assist Teller Supervisor with daily operations as needed.
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Other duties as assigned.
QUALIFICATIONS
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High school diploma (or GED) required; associate degree in finance or business a plus.
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Extensive experience (2+ years) of teller or related banking experience.
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Exceptional cash handling skills, proficiency in banking software, strong leadership skills and deep knowledge of banking regulations.
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Strong math, computer, interpersonal and communication skills. Ability to problem-solve, multi-task and prioritize.
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Supervisory experience a plus.
ENVIRONMENT and COGNITIVE /PHYSICAL DEMANDS
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Ability to sit and/or stand for extended periods of time in an office setting.
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Bending, lifting and carrying up to 25 lbs.
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Good organizational and time management skills.
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Effective verbal and written communication skills including use of phone, computer, speaking, listening, and presenting.
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Computer literacy.
