Position Purpose: Provide live or virtual support for members before, during and after their participation with the cooperative.
Duties include:
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Assist members with making payments and billing inquiries
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Create service orders to repair, connect or disconnect electric services
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Listen to members' concerns, issues and questions
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Resolve members' concerns and questions about electric services or energy solutions
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Maintain a positive attitude and calmly respond to members' concerns or complaints
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Open new member accounts
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Enhance member experience by promoting cooperative difference positively, answering questions and addressing concerns as they arise
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Recommend new products or innovative energy solutions to meet members' needs
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Escalate issues and questions to other departments, as necessary
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Other projects and administrative tasks as requested
Qualifications:
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Previous experience in customer service, call center, or a similar role.
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Excellent verbal and written communication skills.
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Strong organizational skills and attention to detail.
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Strong interpersonal skills and the ability to interact with customers and team members
Equal Opportunity Employer, including Veterans and Individuals with Disabilities
