Essential Duties and Responsibilities
- Respond to phone calls and emails from internal and external customers regarding product specifications, warranties, installation procedures, preparation requirements, regulatory compliance, and related topics.
- Prepare, maintain, and distribute internal and external correspondence and documentation, including product specification sheets.
- Collaborate with the sales team, customers, and installers to identify and resolve product-related issues.
- Work with Product Management, Manufacturing, Marketing, Quality Control, and other departments to provide effective support to customers and the sales organization.
- Support the Claims team by providing technical expertise when required.
- Maintain daily interaction with internal and external customers.
- Handle technical inquiries, provide recommendations, and develop alternative solutions to customer concerns.
- Conduct testing of new products and maintain accurate testing records and documentation.
- Perform other duties and responsibilities as assigned.
Skills and Competencies
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Regular attendance and punctuality are required to fulfill all job responsibilities.
- Excellent verbal and written communication skills.
- Must have technical backing/understanding in flooring.
- Ability to represent the organization in a professional and positive manner.
- Ability to interpret and communicate complex information, statistical data, and test results to management and customers.
- Strong organizational skills with the ability to manage multiple priorities and adapt to changing systems, processes, and business needs.
- Excellent attention to detail and commitment to accuracy.
- High level of integrity and discretion when handling confidential information.
Qualifications
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High school diploma or equivalent required.
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At least 1 year of relevant experience, or an equivalent combination of education and experience in technical flooring role.
- Proficiency in AS400 and Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
Physical Demands
While performing the duties of this position, the employee may be required to:
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Sit, stand, and walk for extended periods.
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Use hands and fingers to operate office equipment and tools.
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Climb, balance, stoop, kneel, crouch, or crawl on an occasional basis.
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Communicate effectively through speaking and hearing.
This position may require up to eight (8) hours per day of sitting and working on a computer or other office equipment.
Lifting Requirements:
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Lift up to 40 pounds occasionally.
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Lift objects from floor level up to a height of 4 feet.
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Items may include office supplies, product samples, or related materials.
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Ability to climb stairs is required.
Work Environment
The work environment characteristics described below are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.
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Work is primarily performed in an office environment.
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Occasional exposure to heat and/or humid conditions may occur.
Summary
The Technical Services Coordinator is responsible for providing technical support, product information, product testing, and product knowledge to both internal and external customers.
