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ADS Program Assistant

Jackson County, WI -
Black River Falls, WI

Job Details

Full-time
$44,241.60 - $48,027.20 a year

Benefits

Paid time off
Life insurance
Retirement plan

Qualifications

Case documentation in social services
Confidential information handling
Phone communication
Interviewing clients
Basic math
In-person customer service
English
Working with seniors
Data summary reports
High school diploma or GED
Older adults
Intellectual disabilities support
Experience working with adults with disabilities
Adults with developmental disabilities
Productivity software
Experience working with individuals with intellectual disabilities
Client interaction via phone calls

Full Job Description

POSITION SUMMARY

Under the supervision of the Aging and Disability Services Manager, the Aging and Disabilities Services Program Assistant provides a variety of social services functions, supportive services and clerical duties that call for knowledge of agency services and program requirements. May serve as the initial contact between the general public and the ARDC Division. Also backs-up to the WHEAP Coordinator. Requires the exercise of independent judgment in carrying out responsibilities.

First review of applications July 15, 2026

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receives ADRC referrals via phone, walk-in, mail or computer and enters information in computer databases
Assist with processing ADRC referrals and quality assurance activities
Offers information and assistance to individuals who are elderly, physically disabled, developmentally/intellectually disabled and those who are experiencing mental illness or substance abuse issues
Assist professional staff as a provider of supportive services and in the delivery of services
Interview clients to assist professional staff such as determining eligibility for services and providing referral information
Assist in maintaining case records and reports
Organize and disseminate documents, reports and correspondences
Provide clerical support for WHEAP, nutrition, and transportation programs
Provide back-up to Aging and WHEAP Coordinator
Assist Aging and APS Social Workers in delivery of services or functions including but not limited to, WATTS review tracking, court preparations and paperwork
Assists clients in obtaining supportive services
Assists professionals with query records or reports, pulling/reviewing hard file records, making copies, managing and filing records
Interacts with the public and co-workers in a courteous, proficient, and professional manner
Maintains skill and competency levels as policies and regulations change by attending and participating in staff meetings, supervision times and other regularly scheduled meetings; develops knowledge and skills by attending training events and workshops
Maintains security and confidentiality of records
Compiles, calculates, and tabulates statistical data and prepares reports as needed
Assist with evidence based programing initiatives
Performs general agency typing, word processing, data entry, reception and general clerical support
Performs other duties as assigned

EDUCATION AND EXPERIENCE REQUIREMENTS

High School Diploma or equivalent; Associates Degree in Human Services, Psychology, Sociology or Social Science preferred

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM JOB

Knowledge and proficient in Microsoft Office Suite programs
Knowledge of agency services and program requirements
Knowledge of resources and ways in which these resources may be used by people in need
Ability to work with diverse populations
Ability to relate to people in an unprejudiced and understanding manner with concerns for their circumstances and feelings
Ability to communicate clearly and effectively in person and over the telephone
Ability to interview people, extract required information and make good independent judgments
Ability to compile data/documentation and provide accurate and understandable reports
Ability to participate meaningfully in trainings provided by the agency or other resources
Ability to work as part of a service delivery team
Ability to plan, organize, and prioritize work to most effectively achieve objectives
Ability to learn specialized software applications and programs as required
Ability to work with confidential material
Ability to read and interpret documents, and laws in the English language
Ability to listen to and understand information and ideas in spoken and written format so individuals may effectively understand and convey communications
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Inductive and deductive reasoning – ability to combine separate pieces of information, or specific answers to problems, to form general rules or conclusions; includes coming up with a logical explanation for why a series of seemingly unrelated events occur together and deciding if an answer makes sense

BENEFIT SUMMARY:

Health Insurance Employee Contribution 2026:
Non Union Employees:
Premium Employee Share - 11%
Family - $2,477.85/month $ 136.28/pay period
Single - $1,086.78/month $ 59.78/pay period

SHERIFF'S DEPUTIES UNION:
Premium Employee Share - 12%
Family - $2,477.85/month $ 148.67/pay period
Single - $ 1,086.78/month $ 65.21/pay period

Vision - VSP 2026
Family - $11.22/ pay period
Employee + 1 - $6.82/ pay period
Employee & Child - $ 6.96/ pay period
Single Plan - $ 3.83/ pay period

Dental Insurance 2026: Employee Share – 50%
Premium Employee Share
Family Plan - $84.98/month $21.25 / pay period
Single Plan - $29.82/month $7.10 / pay period

Life Insurance: County paid for employee equal to yearly salary. Additional coverage and coverage for spouse and dependents are available at additional cost.

Deferred Compensation Plans: Two plans are available.

Voluntary Accident/Cancer/Critical Illness Insurance: Employer will contribute $10 per month towards the plan.

ID Protection

State Retirement: Employer match 50%

PTO: General Employees: 22 days during years 1 & 2 to a maximum of 37 days
Managers: 27 days per year during 1st – 6th years of service; to a maximum of 37 days
Jail/Dispatch: 24 days during years 1-5 to a maximum of 37 days

Holidays: Non-Law Enforcement: 9 specific and 1 floating
Law Enforcement: 10 personal days in lieu of holidays

This benefit summary is for informational purposes only. It is not intended as an implied contract of employment.

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