A Member Service Representative will perform a wide range of transactional duties to serve Members by receiving or paying out currency and negotiable items with high accuracy. Maintain accurate transactional records. Provide a variety of Member services to include but not limited to, deposits and withdrawals for both share/savings and share draft/checking accounts, loan payment transactions, money orders, certificate of deposits, savings bonds, etc.
Essential Duties and Responsibilities:
- Greet Members in a courteous, professional, and timely manner.
-Complete various transactions and requests accurately and timely that include deposits, withdrawals, loan payments, in addition to various forms of monetary items.
-To mitigate risk to the Member and the Credit Union, place appropriate holds on accounts for uncollected funds and checks, as necessary.
-Issue money orders, , and cashier checks as well as any other monetary item.
-Balance cash drawer at the end of each day.
-Ensure that the frontline is neatly maintained and properly stocked with forms, supplies, brochures, etc.
-Maintain an up-to-date and comprehensive knowledge on all products and services offered by the Credit Union.
- Maintain an up-to-date and comprehensive knowledge of all frontline related policies related to the frontline and procedures, federal rules and regulations including robbery procedures, Reg. CC, BSA, US Patriot Act, etc.
- Actively cross-sell Credit Union products and services to Members.
- Process night drops and mail transactions under dual control.
- File, update, and maintain accuracy of member signature cards.
- Maintain items on the monetary instrument log timely and accurately.
- Assist Members with their inquiries/issues/concerns
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
