Associate responsibilities
The Centralized Financial Services Associate plays a critical role in supporting financial advisors by delivering comprehensive administrative and operational support across insurance (risk), investment, and/or financial planning services. This role is designed to enhance advisor productivity, ensure consistent execution, and elevate the overall client experience.
The department is broken up into three sub-departments; Risk, Investment Operations and Planning. This role is focused on the investment operations.
Investment Operations
· Facilitate new account openings and transfers
· Process trades and maintenance requests
· Assist with money movement requests such as deposits, withdrawals, transfers, etc.
· Maintain client records, account changes, banking updates, etc.
· Conduct rollover calls to move assets as requested
· Monitor and resolve account-related/trade correction issues in a timely manner
· Receive, process and deposit incoming checks to office daily
General Administrative Support
· Serve as a primary operational resource for assigned advisors
· Maintain accurate and organized client records
· Ensure timely completion of tasks and adherence to service standards
· Identify opportunities to improve processes and efficiency
· Communicate proactively with advisors and internal stakeholders
Qualifications
- Experience or education in financial services, operations, or administrative support
- Working knowledge of insurance, investments, or financial planning preferred
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Excellent communication and problem-solving abilities
- Proficiency in CRM systems and financial platforms
Success in This Role Looks Like
- Consistently accurate and timely processing of advisor requests
- Strong advisor satisfaction and trust in operational support
- Reduced cycle times across insurance, investment, and planning workflows
- Proactive identification and resolution of issues
- Contribution to a scalable and efficient centralized service model
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
