Title: Human Resource Assistant (Contractor Support)
Location: Remote
Company Background
At APV, we’re more than a technology company — we’re a mission-driven powerhouse transforming organizations through advanced technology and human ingenuity. Our expertise spans AI/ML, data architecture, low-code/no-code development, Agile DevSecOps, and cloud services, delivering scalable and meaningful solutions. In our Emerging Technology Lab, innovation drives progress. Our teams create intelligent chatbots, AI-powered assistants, robotic process automation (RPA), essay graders, and data analytics platforms. If you’re passionate about solving complex challenges and shaping the future, APV is the place for you. Since 2007, we’ve partnered with federal and state agencies to deliver IT, training, and consulting solutions that achieve mission-critical outcomes. Built on accountability, integrity, and quality, we go beyond expectations.
With 70+ prime contracts and a proven record of client success, APV continues to grow — and we’re looking for exceptional talent to grow with us.
At APV, we Always Provide Value.
Role:
The Human Resource Assistant serves in a contractor support role providing operational and administrative HR services to the Department of Homeland Security (DHS). The position supports high-volume HR transactions, customer service operations, data integrity, and compliance activities in accordance with DHS and OPM requirements.
Duties:
HR Shared Services Support
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Provide contractor support for DHS HR Shared Services operations, including processing routine HR actions and responding to employee and manager inquiries.
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Serve as a first-level support resource, triaging requests and escalating complex matters to DHS HR Specialists or government leads.
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Support standardized HRSS workflows to ensure timely, accurate, and consistent service delivery.
Personnel Records & HR Systems
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Process and maintain personnel records in federal HR systems (e.g., EmpowHR, NFC, USA Staffing, or successor systems).
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Perform data entry, validation, and quality checks to ensure accuracy and completeness of HR data.
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Handle Personally Identifiable Information (PII) in compliance with DHS security, privacy, and records management policies.
Customer Service & Case Management
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Respond to HR inquiries related to onboarding, benefits, leave, personnel actions, and HR policies.
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Document and track requests using HR case management or ticketing systems.
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Provide professional, customer-focused service in a shared services environment supporting multiple DHS components.
Administrative & Program Support
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Support onboarding and offboarding activities, including documentation review and routing.
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Prepare HR correspondence, forms, and supporting documentation.
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Assist with scheduling, recordkeeping, and coordination of HR operational activities.
Compliance & Reporting
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Assist with routine HR reporting and data extracts to support DHS operational oversight.
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Ensure contractor support activities align with DHS directives, OPM regulations, and applicable collective bargaining agreements.
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Support audits, data validation efforts, and internal quality assurance reviews.
Education:
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Bachelor’s degree in human resources, Public Administration, or related field.
Required Skills:
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Three (3) to five (5) years of experience providing administrative, HR, or shared services support in a federal or large enterprise environment.
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Experience supporting HR operations, personnel processing, or customer service functions.
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Demonstrated ability to work in a high-volume, deadline-driven environment.
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Strong attention to detail and commitment to data accuracy and confidentiality.
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Proficiency with Microsoft Office (Outlook, Word, Excel).
Preferred Skills:
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Experience providing contractor support to DHS or other federal agencies.
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Familiarity with federal HR systems (EmpowHR, NFC, USA Staffing).
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Knowledge of OPM regulations and federal HR processes.
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Prior experience in an HR Shared Services or centralized HR operations model.
About APV
APV is an Equal Employment Opportunity employer. All qualified applicants are considered without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
