Join a growing Nashville insurance company where your work—and your personality—matter.
We’re a young, energetic insurance company in Nashville looking for a Customer Service Representative who loves helping people, solving problems, and being part of something that is growing.
This is not a stuffy, scripted call-center position. You’ll be part of a team where your ideas are welcome, your contribution is visible, and you’ll have the opportunity to grow alongside the company.
What You’ll Do
- Build genuine relationships with our customers and make them feel taken care of
- Answer questions by phone, email, and text with warmth, patience, and confidence
- Help customers understand their insurance coverage in clear, everyday language
- Assist with policy changes, billing questions, documents, renewals, and general service needs
- Follow up promptly and make sure nothing falls through the cracks
- Work with insurance carriers to resolve customer questions and issues
- Identify opportunities to improve coverage or connect customers with the right team member
- Help us create systems and processes as the company continues to grow
Who We’re Looking For
You might be a great fit if you are:
- Naturally friendly, helpful, and comfortable talking with all kinds of people
- Organized and able to manage multiple requests without losing the details
- A strong communicator who writes and speaks professionally
- Dependable, proactive, and willing to take ownership of problems
- Comfortable learning new technology and software
- Positive, flexible, and excited by the energy of a growing company
- Someone who treats every customer like a person—not a policy number
Insurance experience is helpful, but it is not required. We’re more interested in finding someone with the right attitude, work ethic, and ability to connect with people. We can teach insurance; genuine care and good judgment are harder to teach.
Why Join Us?
- Be part of a young Nashville company with room to grow
- Work directly with leadership and have a real voice in how we build the business
- Learn valuable skills in a stable, professional industry
- Enjoy a collaborative environment without layers of corporate bureaucracy
- Build relationships with customers instead of reading from a rigid script
- Grow your responsibilities and career as the company expands
Pay: $25.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
