This Guest Service Associate role appears to be a front desk/customer service position focused on providing a professional experience for tenants and visitors at the US Steel Tower in downtown Pittsburgh.
Highlights
- Pay: $19.50/hour
- Schedule: Full-time, Monday–Friday
- 9:00 AM–5:00 PM or
- 3:00 PM–11:00 PM
- Benefits:
- Free health insurance
- Optional dental and vision insurance
- Paid time off
- Parental leave
- Referral program
- Holidays off or overtime opportunities
What You'll Do
- Welcome and assist visitors and tenants.
- Check in guests and issue visitor passes.
- Help employees with ID badges (lost, expired, replacements).
- Verify visitor authorization with tenant companies.
- Coordinate large group visitor registrations.
- Direct deliveries to the appropriate offices.
- Maintain tenant contact lists and event information.
- Provide directions and information about downtown Pittsburgh.
- Keep the reception area organized and professional.
- Follow security and emergency procedures.
- Handle multiple guests at once while maintaining excellent customer service.
Skills They're Looking For
- Excellent customer service and communication.
- Strong computer and typing skills.
- Organization and attention to detail.
- Professional appearance and punctuality.
- Ability to multitask in a busy lobby.
- Ability to sit or stand for extended periods.
Preferred Qualifications
- High school diploma or equivalent.
- Hotel, hospitality, or other customer service experience.
Overall Assessment
This position would be a strong fit if you enjoy:
- Working with people.
- Being the first point of contact in a professional office environment.
- Administrative and customer service work.
- A predictable weekday schedule with benefits.
The job emphasizes professionalism, communication, organization, and multitasking more than sales or physically demanding work. It could also serve as a good stepping stone into corporate administration, property management, or office operations.
Job Type: Full-time
Pay: $19.50 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
