FACILITY MANAGER (Similar to Studio Manager, Operations Manager, Sales and Member Experience Manager)
ISI® Elite Training – Denver, NC is currently seeking a high performing Facility Manager to be a leader for our location in Denver, NC. The Facility Manager will directly oversee the daily business operations, team production and development, consistent delivery of our brand standards, and drive facility membership growth goals. This role is directly responsible for all membership sales, lead generation and marketing outreach.
A high performing ISI® Elite Training Facility Manager is:
● Enthusiastic about changing people’s lives through fitness and community
● Has strong leadership ability with the drive to motivate, influence, and inspire others
● Outgoing and energetic; with ambition to grow their career in the fitness industry
● Not afraid to take ownership to achieve goals in sales, marketing, lead generation, and revenue.
● Places a high emphasis on culture, building and retaining members, and growing a business
● Organized, detailed oriented, and a self-starter
● Aligns with our core values and workout programming
● Is not afraid to make sales calls, ask people to become members and find solutions for those who are wanting to cancel
● Consistent in their performance, and has high standards of excellence
Responsibilities of a Facility Manager include but are not limited to:
● Work collaboratively with Franchise Partners, Coaches and Sales team to lead and drive facility’s overall effectiveness, growth, and efficiency
● Hold all team members accountable to ISI® Elite Training brand standards
● Maintain a safe, fun, and clean facility
● Execution and management of the ISI® sales process
● Responsible for making sure your facility has an elite and consistent member experience
● Motivate Sales Associates and Coaches in achieving membership sales goals for the facility
● Provide clear direction and leadership for the facility and all team members
● Plan and execute the studio’s daily, weekly, and monthly membership goals
● Own facility growth and retention KPI reporting, ensuring it is getting updated daily.
● Oversee and participate in events including external marketing and special events within the facility
● Oversee Joint Ventures within the local community
● Oversee, lead and manage all staff, to include hiring, onboarding, training, evaluations, rounding, meetings, disciplinary actions and terminations
● Oversee community outreach.
● Oversee day to day facility maintenance, operations and vendor communications.
● CRM (Client Relationship Management), AXLE and Mindbody management
● Oversee social media.
● Oversee member maintenance and retention, to include answering emails, messages, cancellations and freezes.
● Maintain a positive and healthy relationship and uphold a positive reputation within the ISI brand, HQ and in our community.
At ISI® Elite Training, you will lead the operation and success of a high energy facility, and build relationships with members and the community in order to help maintain and build a strong member base. You will be responsible for making sure the member experience is first class and always consistent.
What we look for (requirements) in a Facility Manager:
● Professionalism and basic computer skills
● Resourceful and able to execute a plan of action
● Love helping members achieve their goals and can lead a five-star member experience
● A fitness-minded professional with a minimum of 2 years of experience working in a sales quota environment or as a manager of fitness facility
● Interested in further development of your professional skills sets- sales, marketing, lead
generation, social media, building and retaining members, growing a business
● Can perform, lead, and stay organized in a fast-paced environment
● Practice positive, motivating and effective interpersonal communication skills
● Demonstrate the desire to lead employees and motivate teams to goals
● Have the flexibility to work days, nights and weekends, as needed
● Can commit to participating in 2 ISI® workouts per week and attend all relevant ISI® training programs
Perks / Benefits: We are constantly looking for ways to increase our benefit package to attract and retain top candidates.
· Free Membership
· Fitness, Casual dress-code
· Bonus Opportunities based on goal achievements and incentives
Email resume to [email protected]
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: Hybrid remote in Denver, NC 28037
