RESPONSIBILITIES AND DUTIES:
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Maintain comprehensive knowledge of company operations, customers, products, and equipment; including operational characteristics which affect pricing.
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Knowledge and understanding of all applications in the accounting platform with ability to supervise and/or training assigned team members effectively
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Administer clerical tasks and communication with factoring company, ensuring return on investment is satisfied
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Maintain department KPIs (key performance indicator)
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Assist with implementing an effective framework for balancing workload assignments, team member scheduling, and work distribution
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Process adjustments and write offs, ensuring communication and retraining to resolve root cause issues
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Oversee and coordinate the AR email inbox to maintain key information and ensure timely responses
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Oversee and conduct escalation calls with customers to solicit payment, negotiate repayment, follow up on progress, and escalate for external collections agencies as needed.
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Ensure accuracy with customer payments and transactions related to accurate receivables.
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Prepare and monitor weekly AR Summary report to identify delinquent accounts, ensure all accounts are actively being worked, and collections issues are addressed in a timely manner to maintain KPI
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Ensure coordination between all stakeholders to maintain accurate internal customer files including name or address changes, mergers, or specific invoice requirements
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Collaborate with other internal departments such as customer service and billing to resolve issues and improve collections processes.
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Communicate with Billing Specialists, customers, pricing, factoring company, and operations personnel to escalate gathering of information needed to efficiently collect open AR balances
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Address customer inquiries or disputes related to billing and payments, ensuring a professional and courteous approach.
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Produce and analyze accounting reports as assigned
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Perform administrative and clerical tasks, such as data entry, upload supporting paperwork, filing paperwork, and contacting customers or vendors to discuss accounts
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Utilization of technology to innovate company processes
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Communicate effectively with accounting department staff, customers, and operations personnel to gather information needed to ensure accurate receivables and payables.
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Other duties as assigned by management.
REQUIRED SKILLS AND ABILITIES:
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Excellent communication skills, both written and verbal.
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Excellent organizational skills with ability to manage multiple tasks
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Proven ability to problem solve, proactively perform strategic planning and set priorities
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Demonstrated track record for improving process efficiencies
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Experience with AS400 and NetSuite system preferred
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Previous accounting experience is valuable
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Ability to maintain confidentiality in daily operations. Ability to exercise sound judgment and to apply discretion in handling confidential information.
QUALIFICATIONS:
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Bachelor’s degree preferred. An equivalent combination of relevant education, training, and experience that demonstrates the knowledge, skills, and ability to effectively perform the functions of this position may be considered.
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Supervisory experience with strong leadership skills and an ability to motivate direct reports
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Technologically proficient, individuals must be able to effectively operate computer systems to complete essential job functions with emphasis on MS Office skills specifically Excel.
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10 Key skills are a plus
PHYSICAL REQUIREMENTS:
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Prolonged periods sitting at a desk, working on a computer, and talking on the phone.
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Must be able to lift up to 15 pounds occasionally.
