Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at a dynamic hotel environment. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests warmly upon arrival and assist with the check-in process.
- Manage reservations and handle guest inquiries via phone systems and in-person interactions.
- Provide information about hotel amenities, services, and local attractions.
- Conduct night audits as required, ensuring accurate financial reporting.
- Address guest complaints or concerns promptly and professionally.
- Maintain the front desk area in an organized and welcoming manner.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Assist with administrative tasks such as filing, data entry, and maintaining records.
Requirements
- Previous experience in guest services or hospitality management is preferred.
- Familiarity with hotel management software is a plus.
- Strong communication skills; bilingual or multilingual abilities are highly desirable.
- Ability to work flexible hours, including nights and weekends if necessary.
- Knowledge of front desk operations in a resort or hotel setting is beneficial.
- Excellent problem-solving skills and attention to detail.
- Ability to work well under pressure in a fast-paced environment.
Join our team as a Front Desk Agent where you can showcase your hospitality skills while creating memorable experiences for our guests!
Job Type: Full-time
Pay: $21.19 - $22.26 per hour
Benefits:
- Employee discount
- Paid time off
Experience:
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- New York, NY 10005 (Required)
Ability to Relocate:
- New York, NY 10005: Relocate before starting work (Required)
Work Location: In person
