Description:
Assisting customers over the phone by identifying and providing the correct parts for their needs, processing orders, and offering technical support. The ideal candidate will have a solid understanding of mechanical or electrical systems, excellent communication skills, and a commitment to customer satisfaction.
Key Responsibilities
-
Respond to customer inquiries via phone and email regarding parts identification, availability, and compatibility.
-
Use internal databases and catalogs to locate correct parts based on customer needs.
-
Provide basic technical support and troubleshooting for parts and equipment.
-
Process parts orders accurately and efficiently.
-
Coordinate with the service and warehouse teams to ensure timely fulfillment.
-
Maintain customer records and update order status in CRM or order systems.
-
Follow up on backorders, returns, and warranty claims.
Requirements:
Requirements
-
High school diploma or equivalent; technical certifications a plus.
-
1+ years of experience in a parts department, service center, or customer service role (automotive, HVAC, industrial, or similar industries preferred).
-
Strong technical aptitude and knowledge of mechanical/electrical components.
-
Excellent verbal and written communication skills.
-
Ability to multitask and handle high call volumes with professionalism.
-
Familiarity with inventory software, ERP/CRM systems, and Microsoft Office.
-
Strong problem-solving skills and attention to detail.
-
Bilingual (English/Spanish) a plus.
-
Experience in [industry-specific] parts and service.
