Dental and Business Assistant (Full-time)
Chippewa Center for Dental Excellence, a Cherry Tree Dental Office | Chippewa Falls, WI
Chippewa Center for Dental Excellence, a Cherry Tree Dental Office, has a great opportunity for a motivated individual to join our team!
Cherry Tree Dental is changing the face of group dentistry, and we are committed to our dentists, clinical staff, and support team by providing a positive company culture rooted with an unparalleled team synergy. We value and invest in our employees by offering professional growth opportunities, competitive compensation and benefits with a work-life blend.
Why You’ll Love Working Here:
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Competitive compensation
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Health Insurance - significant employer contributions towards monthly premiums
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Dental Insurance (employer-paid)
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Vision Insurance
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Basic life & long-term disability insurance (employer-paid)
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401(k) with employer contribution
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Up to 3 weeks of PTO in your first year
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Paid holidays
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Continuing education opportunities
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Employee referral bonus program
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A supportive, team-oriented environment
What you'll do:
As a Dental and Business Assistant you will work to enhance the daily operations of the clinic by providing excellent care and communication to our patients.
Dental Assistant Responsibilities:
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Prepares, sterilizes, disinfects, and maintains dental equipment, instruments, and supplies
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Collects and records patient health histories and x-rays
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Ensures patient comfort during dental procedures
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Completes charting of treatment information in the patients' dental notes from the doctor as directed
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Assist doctor in management of medical and dental emergencies
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Delivers postoperative and general oral care instructions to patient
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Maintains infection control procedures, patient privacy, and professional interactions with patients and staff
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Assist administrative team with customer service functions
Patient Relations & Front Office Responsibilities:
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Greet and welcome patients in a warm, positive, and professional manner.
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Handle patient records confidentially and respectfully, adhering to all HIPAA privacy standards.
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Answer phones courteously using excellent customer service skills; relay messages accurately.
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Promptly respond to voicemails, emails, and texts from patients.
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Provide clear instructions, directions, and thorough answers to patient questions.
- Schedule patient appointments and maintain an organized daily schedule.
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Create and manage new patient accounts in the Practice Management System.
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Verify patient insurance coverage and benefits.
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Coordinate communication and workflow between front office and clinical staff.
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Manage unscheduled treatment plans and recall lists.
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Place appointment reminder calls, texts, or emails.
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Maintain a clean, welcoming, and organized front reception area.
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Assist in coordinating temporary staffing coverage as needed.
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Review treatment plans with patients and explain treatment and payment options.
Education and Experience:
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High school diploma or equivalent
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Previous experience as a Dental Assistant with front desk knowledge/insurance
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Completion of an accredited Dental Assisting Program or dental assistant experience preferred but not required
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Previous customer service or office experience
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Proficiency or the ability to become proficient within 90 days in dental terminology and dental software for charting, treatment planning, clinical notes, etc.
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Strong verbal and written communication skills
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Foster a positive attitude and be a team player
Patient Care Hours:
Monday 8:00 a.m. to 5:00 p.m.
Tuesday 7:30 a.m. to 4:00 p.m.
Wednesday 8:00 a.m. to 5:00 p.m.
Thursday 7:30 a.m. to 4:00 p.m.
Why Chippewa Falls?
Located in the heart of Wisconsin’s Northwoods, Chippewa Falls combines small-town charm with natural beauty and a strong sense of community. With great schools, local shops, scenic parks, and easy access to Eau Claire, it's a wonderful place to live and grow your career.
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