Job Overview:
We are seeking a motivated and reliable Café Manager to lead our high-energy café team. As Café Manager, you will be responsible for overseeing daily store operations, supporting and training team members, maintaining product quality, and creating an exceptional customer experience. The ideal candidate is a strong leader who thrives in a fast-paced environment, communicates well, takes ownership, and can help build a positive and efficient team culture.
Responsibilities:
Lead daily café operations and ensure the store runs smoothly during each shift
Train, coach, and support baristas/café team members on drink preparation, food handling, customer service, and company procedures
Ensure all drinks, food items, and products are prepared consistently according to company standards
Provide excellent customer service and resolve customer concerns in a professional and friendly manner
Maintain a clean, organized, and welcoming café environment
Monitor team productivity and help staff work efficiently in a fast-paced setting
Operate and oversee POS transactions, cash handling, and register accuracy
Assist with scheduling, shift coverage, and team communication
Manage inventory levels, communicate ordering needs, and help prevent waste
Ensure food safety, health, and cleanliness standards are followed at all times
Help enforce company policies, procedures, and expectations
Stay up to date on new products, promotions, and menu changes
Create a positive team environment built on reliability, respect, and strong communication
Experience:
Previous management, shift lead, or supervisor experience preferred
Prior café, restaurant, food service, or retail experience strongly preferred
Barista experience is a plus, but not required if willing to learn
Experience handling cash, POS systems, and basic store operations preferred
Ability to lead a team in a high-energy, fast-paced environment
Strong customer service skills and a professional attitude
Reliable, organized, and comfortable taking responsibility for daily operations
Skills:
Leadership and team-building skills
Strong communication and problem-solving abilities
Ability to train, coach, and motivate employees
Comfort with POS systems and basic cash handling
Ability to learn and enforce a large drink and food menu
Food safety awareness and cleanliness standards
Time management and multitasking
Inventory awareness and attention to detail
Dependability, accountability, and a positive attitude
Pay: $22.50 - $25.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
