Job Overview
Job Posting: Restaurant General Manager
Joelle's Soul & Savour Restaurant
Position Summary
Joelle's Soul & Savour is seeking an experienced, passionate, and results-driven Restaurant General Manager to oversee all aspects of restaurant operations. The General Manager serves as the highest-ranking operational leader and is responsible for delivering an exceptional guest experience while ensuring operational excellence, financial success, and a positive team culture. This individual will provide leadership to both the front-of-house and back-of-house teams and serve as the liaison between ownership and restaurant staff to ensure company goals are successfully executed.
Key Responsibilities
Leadership & Team Management
- Recruit, interview, hire, train, supervise, and develop restaurant staff, including managers, servers, hosts, bartenders, and kitchen personnel.
- Foster a positive, professional, and inclusive work environment that promotes teamwork, accountability, and employee engagement.
- Conduct performance evaluations, provide coaching and mentoring, and recognize outstanding employee performance.
- Address employee concerns and implement corrective action when necessary.
Operations Management
- Oversee daily front-of-house and back-of-house operations to ensure efficient and seamless service.
- Maintain exceptional standards for food quality, presentation, cleanliness, and customer service.
- Monitor restaurant performance during peak business hours and make operational adjustments as needed.
- Ensure compliance with all company policies and operating procedures.
Financial Management
- Manage restaurant budgets and financial performance, including food costs, labor costs, inventory, and operating expenses.
- Analyze daily, weekly, and monthly sales reports to identify opportunities for increased profitability.
- Develop and implement cost-control strategies while maintaining high-quality service and guest satisfaction.
- Monitor inventory levels and reduce waste through effective purchasing and inventory management.
Guest Experience
- Ensure every guest receives exceptional hospitality and a memorable dining experience.
- Address guest concerns, complaints, and service recovery opportunities promptly and professionally.
- Build customer loyalty by maintaining high standards of hospitality and service excellence.
- Support promotional events and marketing initiatives that increase customer traffic and community engagement.
Staffing & Scheduling
- Develop employee schedules based on projected sales and business needs.
- Maintain appropriate staffing levels while controlling labor costs.
- Ensure compliance with wage and hour laws, meal and break requirements, and company scheduling policies.
Compliance & Administration
- Ensure compliance with all local, state, and federal health, safety, sanitation, labor, and food safety regulations.
- Maintain SERV Safe and health department standards throughout the restaurant.
- Complete required operational reports, including sales, labor, inventory, attendance, and financial reporting.
- Ensure adherence to brand standards, company policies, and operational procedures.
Qualifications
- High school diploma or GED required; associate or bachelor's degree in hospitality management, Business Administration, or a related field preferred.
- Minimum of 4–8 years of progressive restaurant management experience, including leadership of high-volume dining operations.
- Strong leadership, organizational, communication, and interpersonal skills.
- Proven experience managing budgets, labor, food costs, inventory, and financial performance.
- Excellent problem-solving, conflict resolution, and customer service skills.
- Ability to lead in a fast-paced environment while maintaining attention to detail.
- Proficiency with restaurant POS systems, scheduling software, inventory management, and Microsoft Office.
- Current Serv Safe Manager Certification preferred; OSHA and alcohol service certifications are a plus.
What We're Looking For
The ideal candidate is a hands-on leader who leads by example, inspires team members to perform at their best, and is committed to delivering an outstanding dining experience. This individual is passionate about hospitality, operational excellence, employee development, and driving business growth while maintaining the luxury standards that define Joelle's Soul & Savour Restaurant.
Pay: $45,000.00 - $50,000.00 per year
Work Location: In person
