This position is full-time: 80 hours per pay period, Monday - Friday with hours between 7:30a - 5:00p; with the potential to travel to satellite clinics based on staffing needs. Astera Health offers a comprehensive benefits package including health, dental, vision, life and retirement. We also support work-life balance through benefits such as paid time off, and long-term disability and our employee wellness initiative.
Essential Duties:
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Supports the mission of Astera Health through personal conduct and behaviors that contribute ideas and suggestions, is helpful and friendly, demonstrates regular attendance and punctuality, and adheres to organizational policies and rules.
- Be a role model of Astera Health culture and core values.
- Receives patients and visitors and ascertains their needs to assist them using a caring a professional manner.
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Secures demographic and financial information from patients or family; obtains necessary signatures and enters information into the electronic health record to complete the registration process.
- Schedules clinic appointments and maintains provider clinic schedules.
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Floats to other patient access department locations to cover when necessary.
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Operates telephone console using a caring and professional manner to assist callers, answers questions and transfers calls to correct departments when appropriate.
- Requests and receives payments on accounts and prints receipts; reconciles and compiles daily cash drawer.
- Completes and submits supply requisitions to keep current stock of necessary supplies and forms.
- Opens and closes office for clinic security.
Core Competencies:
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Ability to effectively operate standard office equipment and software
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Strong oral and written communication skills
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Demonstrates a high degree of commitment to customer service excellence
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Possess cross-cultural sensitivity
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Ability to work effectively with internal and external stakeholders, building strong relationships
- Ability to perform tasks both collaboratively and independently
- Demonstrates concern for patients of all ages, visitors, and co-workers.
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Maintains confidentiality of information and privacy compliance.
Physical Requirements:
Sedentary Duty: exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects including the human body (based on U.S. Department of Labor data). The following physical activities are required to perform this job:
Occasionally (up to 33% of work time): Standing, walking, reaching, lifting.
Frequently (34-66% of work time): Sitting, handling, fingering, talking, hearing, near acuity vision.
Required Qualifications:
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High school diploma or GED, or in the process of obtaining
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Or combined years of relevant education and experience to perform the essential duties of this position.
Acknowledgements:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification with or without notice. All duties and responsibilities are essential job functions and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Astera Health is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
