We are seeking a dynamic and experienced Retail Trainer to join our team. The Retail Trainer will be responsible for developing and delivering training programs to our retail staff, ensuring they have the skills and knowledge needed to provide exceptional customer service and achieve sales goals.
This role is responsible for providing dynamic, classroom, and hands-on retail training to entry-level employees, conducting orientation, and assisting in the smooth onboarding experience for new employees. This position reports to the District Manager, who evaluates performance annually. In addition, embodies the Goodwill Mission to “Empower people to achieve their most abundant life” and upholds the Company's Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.
Compensation:
$46,000
Responsibilities:-
Use training documentation to monitor new hire progress and communicate updates to appropriate stakeholders
- Provide hands-on instruction on company policies, procedures, and performance expectations to support successful role transitions
- Provide ongoing coaching and feedback during onboarding and beyond to support employee development
- Other duties as assigned by the supervisor
- Complete required new hire documentation, including the employer section of Form I-9, and maintain consistent communication with Store and District Managers regarding paperwork and training progress
- Collect and relay feedback from new hires to improve the onboarding experience
- Participate in retail meetings to remain informed about company updates and training initiatives
- Facilitate new hire orientation and training sessions within the assigned district, ensuring alignment with Goodwill’s mission, policies, and daily training schedules
- Partner with Store Managers to customize training based on store needs, including material processing, stocking, customer service, register operations, and store cleanliness
- Ensure all communications are handled in a timely, professional, and respectful manner
Qualifications:-
Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and adapt in high-pressure situations
- Ability to pass a criminal background check and drug screen
- Experience in teaching, training, or group facilitation, with the ability to motivate and engage diverse learners
- Ability to work independently, exercise sound judgment, and apply company policies with discretion
- Strong understanding of company policies, HR practices, and retail operations, including opening and closing procedures
- Excellent verbal and written communication skills, with strong listening and interpersonal abilities to effectively engage individuals from diverse backgrounds, including those who may be disabled or disadvantaged
- Technologically proficient, with advanced skills in Microsoft Office programs such as Word, Excel, PowerPoint, and Publisher
- High school diploma or equivalent required, or ability to obtain through The Excel Center
- Reliable transportation required, along with a valid driver’s license and proof of insurance for travel to assigned locations
About Company
At Goodwill Industries of Michiana, our mission extends beyond providing job opportunities and community support. We are driven by a passionate commitment to creating an environment where innovation, enthusiasm, and collaboration flourish.
We believe that our success stems from the vibrant, people-focused culture we cultivate. Our team is dynamic, energetic, and dedicated to making a real difference. We celebrate creativity and value those who bring a positive, engaging presence to everything they do. Here, you’ll find a place where your ideas are encouraged, your voice is heard, and your influence has the power to inspire and effect meaningful change.
Join us at Goodwill Industries, where you’ll be part of a forward-thinking team that values your unique strengths and contributions. Here, you’ll find a workplace that not only aligns with your values but also empowers you to lead, innovate, and thrive.
