Boston Lawnmower Company in Westboro, MA is looking for a friendly, smart and customer service-oriented individual for our Parts Counter. This is a fantastic opportunity for a candidate who is ambitious and eager to learn.
The Parts Advisor will interact with the service department, technicians and retail customers about their parts needs. Our Parts Department is very busy and we need talented people to sell small engine parts, via phone, email and personal interaction.
We offer a benefits package in addition to a professional work environment and supportive Management team.
JOB RESPONSIBILITIES:
- Assist in retail customer purchases
- Knowledge of the location of all parts and some knowledge of uses and installation techniques
- Ensure customer satisfaction through efficient and timely processing of parts orders by checking parts availability, verify prices and enter orders into computer
- Analyze customer requests for parts; provide parts information and prices from service manuals, reference materials and computer
- Ability to provide substitute parts information for obsolete/upgraded or out of stock parts.
- Assist with shipping and receiving
- Responsible for following up on back orders by checking with other parts personnel and sources to determine status of orders and provide answers to customers
- Ability to stand for long periods of time
- Ability to lift up to 50 lbs
- Greeting and assisting parts customers with a positive attitude
- Pull parts for technicians and sell to repair orders
- Maintain stocking levels and supplier returns
- Participate in inventory of parts
- Restock parts room shelves & floor with inventory
QUALIFICATIONS:
- Customer Service Experience
- Small Engine knowledge preferred
- Good knowledge of product and mechanical/electrical parts
- Parts ordering and look up: 3 years (Preferred)
- Excellent telephone manner and customer service ability
- Office clerical skills and some physical effort required in lifting
- Proficient computer skills
- Ability to read, write, and comprehend illustrated parts breakdowns
- Must be willing to work evening shifts, as well as Saturday and Sunday
- Must be willing to work overtime for storm coverage
- Maintain a clean and safe work environment
- Be a good team member and assist others when requested including a possible schedule changes
- Assume responsibility for conducting yourself in a manner that reflects favorably on the dealership
- Speaking Spanish/Portuguese a plus
- EDUCATION:
- High school or equivalent (Required)
LICENSE / SALARY / BENEFITS
- Driver's License (Required)
- Depending on qualifications
- Health Insurance
- Vacation/Personal Time
- Matching 401K
- Professional and Respectful Work Environment
