About Us:
At Empower, we are proud to serve as a one-stop-shop business partner for healthcare organizations to support their administrative and employer needs. We strive to be more than a workplace, but also a community, where every voice is heard, and every team member is valued. Our team is driven by a shared mission to create a positive impact on healthcare organizations and the lives they touch. Join our team today to be part of our mission!
Job Summary:
Responsible for preparing, coordinating, and tracking all correspondence related to medical and billing records requests, insuring they are received/accepted by the requestor. Support and equip compliance team and more specifically medical review and licensing.
Essential Functions:
- Coordinates, and has direct responsibility for tracking all requests for medical and billing records requests.
- Thoroughly reviews all requests for billing and medical records to ensure accuracy of the request and will request a release of information to get completed when applicable.
- Serves as principal source of information regarding the status of Medical and Billing Record preparation and delivery.
- Gather, Draft, edit and prepare records, correspondence, reports, and other material using word processing, spreadsheets and/or databases.
- Prepares and maintains reports and tracking tools, reviews complex documents, reports etc. keeping them up to date and available to the leadership team.
- Communicates directly with medical and billing requestors for clarification on requests.
- Ensures all medical and billing records requests are processed timely and delivered securely to follow HIPAA guidelines to protect PHI.
- May assist in assembling and auditing records.
- Contributes to Empower Services and Compliance department goals by accomplishing related duties as required.
- Other duties as assigned
- Check mail daily at the Empower office location
- Update CLIA certificates as needed
- Update letter of authority for governing body
Additional Responsibilities:
- Performs other duties as assigned or requested.
- Conforms to all applicable Agency policies and procedures.
- Participates actively in continuing education and in-services.
- Maintains confidentiality of patient information and business trade practices
- Ability to effectively communicate with clinical and non-clinical employees.
- Ability to perform and prioritize multiple functions or tasks
Knowledge / Skills / Abilities:
- Organizational skills
- Time management
- Cooperative attitude
- Advanced written and verbal interpersonal communication
- Basic math skills related to patient care.
- Self reliant, problem solver.
- Excellent interpersonal, listening and customer service skills.
Minimum Position Qualifications:
Associates degree and/or paralegal certificate preferred
3 years in audits and/or legal, preferred.
3 years in hospice or home health, preferred.
Environmental Conditions:
Ability to work flexible schedule, ability to travel locally. Moderate noise level; Office Setting
Physical Requirements: Sitting is required. Requires ability to always handle stressful situations in a calm and courteous manner. Requires working under some stressful conditions to meet deadlines and agency needs.
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.
