Job Summary:
Front Row is seeking dedicated and professional Curbside Agents to deliver best-in-class service to travelers at Hartsfield-Jackson Atlanta International Airport. Curbside Agents are frontline representatives responsible for ensuring travelers experience a smooth, safe, and welcoming arrival and departure process. This role demands attentiveness, exceptional customer service, professionalism, and a commitment to maintaining a clean, safe, and efficient curbside environment.
Primary Responsibilities/Essential Duties: These include, but are not limited to the following:
Customer Service & Engagement
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Warmly greet every traveler with a smile and a courteous, professional attitude.
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Proactively offer assistance, directions, and guidance on ground transportation options.
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Anticipate passenger needs and resolve issues efficiently with a service-first mindset.
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Provide accurate information regarding airport amenities, transportation zones, and shuttle services.
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Communicate clearly and professionally with passengers, shuttle/taxi drivers, and airport staff.
Curbside Operations
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Manage the flow of taxis, shuttles, and rideshare vehicles at designated curbside areas.
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Direct travelers to appropriate transportation areas such as hotel/motel shuttles, Uber/Lyft zones, or parking shuttles.
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Monitor and enforce vehicle dwell time and report infractions to supervisory personnel.
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Maintain continuous awareness of passenger volumes and alert dispatch when additional shuttles or support are needed.
Safety, Cleanliness & Compliance
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Ensure the curbside area remains clear of obstructions including luggage carts and wheelchairs.
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Report safety concerns or suspicious activities immediately to airport authorities or supervisors.
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Keep work area clean and notify appropriate personnel for maintenance or sanitation needs.
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Follow all safety protocols when assisting with luggage, if requested by drivers.
Required Qualifications
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High School Diploma or equivalent.
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Prior customer service experience, preferably in transportation, hospitality, or airport environments.
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Strong interpersonal and verbal communication skills.
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Ability to work outdoors and stand/walk for extended periods in varying weather conditions.
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Demonstrated reliability, punctuality, and a strong work ethic.
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Ability to remain calm and professional in fast-paced or high-pressure situations.
The following qualifications are a plus:
- Knowledge of Hartsfield-Jackson Atlanta International Airport layout and transportation procedures.
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Bilingual skills (English/Spanish or other languages) are a plus.
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Familiarity with two-way radios or dispatch communication systems.
Schedule & Attire
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Shift availability: Days, evenings, weekends, and holidays as required.
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Uniforms provided. Must maintain a clean, professional appearance at all times.
Core Values
All team members are expected to embody and uphold the company’s values:
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Integrity – Be honest, trustworthy, and dependable.
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Professionalism – Represent the company with pride and courtesy.
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Teamwork – Support colleagues and maintain positive working relationships.
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Excellence – Strive for excellence in every interaction.
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Growth – Commit to continuous learning and development.
Physical Requirements
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Ability to lift or move luggage weighing up to 50 lbs when requested.
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Prolonged periods of standing and walking.
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Work outdoors in heat, cold, rain, or other conditions.
Why Join Front Row
Be a part of a dynamic team that plays a vital role in shaping the first and last impression travelers have of Atlanta. We offer hands-on training, opportunities for advancement, and a culture of excellence and service.
Schedule & Attire
-
Shift availability: Days, evenings, weekends, and holidays as required.
-
Uniforms provided. Must maintain a clean, professional appearance at all times.
Core Values
All team members are expected to embody and uphold the company’s values:
-
Integrity – Be honest, trustworthy, and dependable.
-
Professionalism – Represent the company with pride and courtesy.
-
Teamwork – Support colleagues and maintain positive working relationships.
-
Excellence – Strive for excellence in every interaction.
-
Growth – Commit to continuous learning and development.
Physical Requirements
-
Ability to lift or move luggage weighing up to 50 lbs when requested.
-
Prolonged periods of standing and walking.
-
Work outdoors in heat, cold, rain, or other conditions.
