Techordia is a white‑glove IT managed service provider, and as Techordians we don’t run from challenging problems or partial fixes; we take ownership and do whatever it takes to complete the work and fully resolve issues for our clients. This is a hands‑on role for people who actually want to solve problems, own outcomes, and grow into higher‑level work and not for those looking to “collect tickets” or work passively from home.
What this role really is
You will:
- Provide first‑line and second‑line support for client environments (Windows, servers, networking, Microsoft 365).
- Own issues end‑to‑end: triage, troubleshoot, communicate clearly, and follow through until resolution.
- Work directly with clients, onsite and remote, in environments where downtime is not acceptable.
- Learn from senior engineers and progressively take on more complex work as you demonstrate capability.
This is not:
- A remote position. All work is onsite or in‑office.
- A “script‑only” helpdesk role. You must be able to think, diagnose, and adapt.
- A place to hide behind tickets, ignore phones, or avoid direct client interaction.
Core responsibilities
- Answer and triage support calls, emails, and tickets; document clearly and accurately.
- Provide first‑level support and escalate appropriately when needed, with full context.
- Troubleshoot Windows endpoints, basic server issues, printers, networking, VPN, and Microsoft 365.
- Use our PSA and RMM tools to monitor, document, and resolve incidents.
- Follow standard operating procedures and contribute to improving them over time.
- Communicate clearly with non‑technical users; set expectations and follow up.
- Work on scheduled after‑hours maintenance and participate in on‑call rotation when required.
Minimum requirements (non‑negotiable)
Do not apply if you cannot meet these:
- In‑person availability in Alameda and at Bay Area client sites. This is not a remote or hybrid role.
- Valid driver’s license, insurance, and reliable car for client visits.
- Solid technical foundation in Windows desktop support and basic networking (you should know how to troubleshoot connectivity without a script).
- Strong written and verbal communication skills in professional business English.
- Proven ability to show up on time, follow instructions, and close out work you start.
Preferred experience
- 2+ years in IT support (helpdesk/service desk/desktop support) in a Windows environment.
- Experience with:
- Windows Server, Active Directory, Group Policy, DNS/DHCP.
- Microsoft 365 administration (Exchange Online, Teams, SharePoint).
- Ticketing/PSA systems and remote support tools.
- Basic firewall and TCP/IP troubleshooting (can read an IP config, understand subnets, and trace issues).
- VPN, remote access tools, and endpoint security (AV, patching, updates).
- Exposure to MacOS or Linux, and virtualization platforms (VMware, Hyper‑V, Citrix) is a plus but not required.
Culture: who belongs here
Techordia is a fun, friendly, tight‑knit team where camaraderie is built through solving real problems together and supporting each other. We’re looking for someone who wants to add to that environment, not work against it.
You will fit Techordia if:
- You are comfortable in a fast‑paced MSP environment with multiple clients and priorities.
- You take ownership: if a user is down, you feel responsible until they’re back up.
- You ask questions, learn quickly, and accept feedback without ego.
- You stay calm and professional with clients, even under pressure.
- You show up for your team and help others succeed, not just yourself.
You will not fit here if:
- You are entitled, resistant to feedback, or expect special treatment without performance.
- You avoid talking on the phone or face‑to‑face with customers.
- You are a solo player who doesn’t enjoy team collaboration.
- You lack drive, passion, or focus and just want “a job” instead of a place to grow.
- You expect to be “Tier 2” on day one without proving yourself.
- You are looking for fully remote work, loose structure, or low accountability.
Benefits (after 90‑day probationary period)
After successfully completing the 90‑day probationary period, full‑time team members are eligible for:
- 100% employer‑paid medical, dental, and vision coverage.
- Accrual of paid time off (PTO), with the potential to reach up to 21 days annually based on tenure and role.
Compensation and schedule
- Full‑time, onsite position in Alameda, CA.
- Competitive hourly/salary based on experience and demonstrated capability.
- Standard business hours with occasional after‑hours work for projects and maintenance.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Shift:
Work Location: In person
