Description:
Essential Functions
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Be an on-site presence while the Resident Manager is away from the office.
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Answer the telephone and record accurate phone messages. Respond to incoming requests for materials (applications, maintenance request, etc.)
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Handle on-site emergencies appropriately while on duty, by contacting vendors for emergency maintenance issues, and contacting appropriate law enforcement agencies for criminal activity.
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While on duty, take maintenance requests that are not of an emergency nature for submittal to Resident Manager(s).
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Assist tenants with issues brought to the office.
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Report to Resident Manager(s) on any incidents, calls, and maintenance needs which occurred while on duty.
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Other reasonably related business duties as assigned by Resident Manager(s) and/or Property Manager.
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Assist with giving notices for inspections, attend inspections, and complete work orders.
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Assist with the move-in, annual recertification, and interim recertification processes.
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Keep the waiting list updated on Yardi.
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Keep records, files, and office in order.
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Respond in a timely manner to requests for information via phone or email.
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Assist in conducting monthly resident events.
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Assist with the monthly rent process.
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Build positive relationships with residents and coworkers.
Requirements:
Skill & Knowledge Requirements
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Must have strong communication skills, both verbally and in writing, Spanish language is required.
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Must have strong listening and interpersonal skills.
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Ability to manage confidential information in a sensitive manner.
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Ability to maintain cultural sensitivity when working with the public and our staff.
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Ability to type 45+ words per minute.
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Ability to work independently, with minimum supervision.
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Proven record of meeting deadlines and manages multiple priorities.
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Strong understanding of the Microsoft Office Suite, program planning and creation of event and program materials (brochures, flyers, etc.)
Experience Requirements
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Previous experience in an office administration position and office setting
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Property management experience is a plus
Education Requirements
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High school graduate or G.E.D.
Physical Requirements
May have to sit, stand, and/or walk for long period of time.
May have to reach, squat, bend, and/or lift office-related objects.
